topic Re: Can not use dat in Get Support

Can not use dat

Roxanne1923 — Sat, 04 Jun 2022 15:56:10 GMT

Hello, I have just signed up with Public Mobile, I have an Asus Android phone and I can not use my data, my account is showing active and that I have data available but I can’t use it on my Asus phone, please help.

Re: Can not use dat

iliketotalk — Sat, 04 Jun 2022 16:08:22 GMT

@Roxanne1923

It sounds like your phone settings

first thing do a network reset if that doesn’t fix it check apn settings

Step by Step APN configuration

Step1:

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

iPhone

Click here

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Re: Can not use dat

softech — Sat, 04 Jun 2022 15:58:21 GMT

@Roxanne1923 Voice working? likely it is an APN issue.

first try to Reset Network and see if it works

If still fails, check the APN settings , compare it with

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Can not use dat

Yummy — Sat, 04 Jun 2022 16:04:32 GMT

If everything else works (calls/SMS in/out) it has to be APN settings.

For android

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: Leave blank

Re: Can not use dat

hTideGnow — Sat, 04 Jun 2022 16:10:20 GMT

@Roxanne1923 Data issue like this would be caused by incorrect APN settings. You can manually change it Or Reset Network setting is the easier way to do

But some phones might need to do a complete Factory Reset with the PM Sim inside

Re: Can not use dat

Roxanne1923 — Sat, 04 Jun 2022 16:16:36 GMT

Hello, it has the APN protocol as IPv4 and APN roaming as IPv4 is that ok or should I take it out

Re: Can not use dat

hTideGnow — Sat, 04 Jun 2022 16:23:47 GMT

Hi @Roxanne1923 having ipv4 there should be fin

Try these:

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

MVNO type

GID

MVNO value

4D4F

Re: Can not use dat

Roxanne1923 — Sat, 04 Jun 2022 16:32:51 GMT

Thank you for your quick response, it worked I now have access to my data 🙂

Re: Can not use dat

Roxanne1923 — Sat, 04 Jun 2022 16:35:17 GMT

All fixed thanks for all your help