topic Re: Add-ons is not activated in Get Support

Add-ons is not activated

Son73 — Fri, 03 Jun 2022 15:46:38 GMT

Hi there,

I have purchased a data add-on, but it is not still activated after two days! I wondered how I should do that?

Re: Add-ons is not activated

Meow — Fri, 03 Jun 2022 15:53:06 GMT

Did you follow 2-step add-on purchase?

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Purchased Add-ons should show up on Plan Details page. Bonus add-on should be on Overview/Main page.

Currently it looks like PM has some issues with Plan Details page. That maybe a reason why your add-ons are in limbo?

Re: Add-ons is not activated

iliketotalk — Fri, 03 Jun 2022 15:49:24 GMT

@Son73 hi it is a two step process to buy an add on first you put money in your account then you go back in and purchase it

Re: Add-ons is not activated

esjliv — Sat, 04 Jun 2022 14:24:50 GMT

@Son73 - do you see it listed under your overview section on your self serve account (in area below)? If not, and you see the funds still showing in your Available Funds area then see #2 in @Meow 's post.

Re: Add-ons is not activated

hTideGnow — Sat, 04 Jun 2022 14:58:15 GMT

Hi @Son73 I think the money is not used for purchase of the addon yet, you should see it there in Available Fund still. Check and if that is the case, go back and buy the data addon