topic Re: Not receiving voicemail in Get Support

Not receiving voicemail

Violetmwhitney — Fri, 03 Jun 2022 20:20:51 GMT

My iPhone shows the 🔴 on voicemail & I know that voicemails were left on there by friends but when I click on it, it says that I don’t have any new voicemails….help

Re: Not receiving voicemail

iliketotalk — Fri, 03 Jun 2022 18:05:57 GMT

@Violetmwhitney @Hi have you set up your voicemail?If not

After you’ve activated, your voicemail is automatically ready to accept messages as soon as you add it to your account. It will play a default greeting until you set it up. Setting it up isn’t complicated:

Hold down the ‘1’ key on your phone keypad to dial your voicemail access number. Calling your own 10-digit phone number will also bring you to your voicemail.
When prompted, enter a password between 4 to 15 digits long. Try to make it hard to guess, but easy to remember. It will be more secure if you avoid using numbers that are repetitive or sequential such as ‘1111’ or ‘1234’.
Choose whether you want to bypass your password when calling from your own phone.
Record your name, and a personalized greeting.
When you’re done, hang up to end the call

Re: Not receiving voicemail

dust2dust — Fri, 03 Jun 2022 18:05:26 GMT

Perhaps it's the number setting to access it. Try manually dialing 1-778-580-4001 and see if those voicemails are there. Are you new here? Or a new to you phone?

Re: Not receiving voicemail

Meow — Fri, 03 Jun 2022 18:08:25 GMT

How long have you been PM customer?

Did you EVER check and listen voice mail?

Voice mail has to be set up using your cell phone very first time. It cannot be set up calling vmail number from other phone.

Re: Not receiving voicemail

dust2dust — Fri, 03 Jun 2022 18:12:42 GMT

You can actually do all the voicemail setup from another phone after resetting the voicemail password in the account to the 10 digit phone number.

But if the customer has unlimited minutes then it doesn't really matter so it only applies to the $15 plan.

Re: Not receiving voicemail

esjliv — Sat, 04 Jun 2022 14:01:16 GMT

@Violetmwhitney - if you were able to check voicemails before, but now you cannot, try powering off your phone complete for minute, then start it.

Also try to remove your SIM card then gently reinsert it.

Sometimes performing a Reset of your device's Network Settings can help fix finicky issues, including voicemail ones.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.