topic Re: Payment Issue in Get Support

Payment Issue

jeandoll83 — Sat, 04 Jun 2022 12:24:43 GMT

Hi! I got a payment issue. I paid from credit card june 1 but my plan did not renew . I have to pay again june 2 so i can use my service. What happened to my june 1 payment? How can i get it refunded??

Re: Payment Issue

iliketotalk — Sat, 04 Jun 2022 12:39:37 GMT

@jeandoll83 hi look in your self serve account to see if money is in there,you can leave it in there for next payment if not you will need to open a ticket through Simon to speak to a customer service agent mention payment issue they will help you Click here

Re: Payment Issue

softech — Sat, 04 Jun 2022 13:08:50 GMT

@jeandoll83 is your account status showing Suspended or Plan Expired? If Plan Expired and you still have phone services, ignore it for now. It should be fine

If showing Suspended, Check Available Fund in My Account and see if the money is sitting there.

You can also check the transaction history in My Account and see if it shows the payment was processed yesterday

If you see the money in Available Fund, you can try to click Reactivate current plan and see of it work. If it sends you back to payment page, try to make an extra $1 payment to manually trigger the renewal