topic Re: Help please in Get Support

Help please

Mieka — Sat, 04 Jun 2022 05:43:46 GMT

I need help to here . I am sight Impaired here .I am Locked out of My Account and need help to Reset My Password . Can someone help please .I would be very greatful to you

Re: Help please

computergeek541 — Sat, 04 Jun 2022 05:47:50 GMT

@Mieka wrote:
I need help to here . I am sight Impaired here .I am Locked out of My Account and need help to Reset My Password . Can someone help please .I would be very greatful to you

The first thing to try would be the Forgot Your Password link. Please open this: https://selfserve.publicmobile.ca/forgot-password/

Re: Help please

Mieka — Sat, 04 Jun 2022 06:43:42 GMT

Thankyou Kind Friend .. I'm greatful for your help here . Have a great night

Help Please

Mieka — Sat, 04 Jun 2022 20:07:58 GMT

I am Sight Impaired here . Yesterday 3 People Helped to Activate The Community here and Helped me change my Password . Today It's all Messed up again .I have become Very Sad And Hurt here ..Why do these People Change A Person's Password only To Lock Them Out of Their Account ?

Please can Any one Help me .. I would be Greatful to you

Re: Help Please

esjliv — Sat, 04 Jun 2022 20:17:15 GMT

@Mieka

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent