topic Re: No Service in Get Support

No Service

MarleyG — Sat, 04 Jun 2022 01:46:01 GMT

I bought a new sim card, did everything it says online and I STILL have no service. this is getting ridiculous

Re: No Service

iliketotalk — Sat, 04 Jun 2022 01:51:56 GMT

@MarleyG Hi are you getting any messages on your phone

Re: No Service

MarleyG — Sat, 04 Jun 2022 01:52:15 GMT

only imessages through wifi. no text messages

Re: No Service

NDesai — Sat, 04 Jun 2022 01:53:28 GMT

@MarleyG Where does it say online? Log into your self-sever account, and check the account status.
Did you request to port in your number during activation? If yes, did you get a text to approve the port-in request?

Re: No Service

MarleyG — Sat, 04 Jun 2022 01:53:58 GMT

I did it by email because I can not recieve text messages with no service

Re: No Service

iliketotalk — Sat, 04 Jun 2022 01:55:09 GMT

@MarleyG @If you dial*611 does it say if your account is active?

Re: No Service

softech — Sat, 04 Jun 2022 01:57:26 GMT

@MarleyG Can you make an outgoing calls?

The phone status saying New Service?

Try it on another phone and see if you have the same message

But it sounds like a SIM provisioning issue. Open ticket with PM Support and have them confirm if the sim was provisioned properly:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: No Service

NDesai — Sat, 04 Jun 2022 01:58:07 GMT

@MarleyG wrote:
I did it by email because I can not recieve text messages with no service

You didn't have service on your previous carrier's sim? Which carrier did you port in from? Was your account active at previous provider? If yes, you should've received a text message to authorize the port out request.

Re: No Service

MarleyG — Sat, 04 Jun 2022 01:58:00 GMT

could my phone be broken? i tried the sim in another phone and it worked....

Re: No Service

MarleyG — Sat, 04 Jun 2022 01:58:22 GMT

its an iphone 12... i dont know what could be wrong with it but maybe its the phone

Re: No Service

MarleyG — Sat, 04 Jun 2022 02:00:56 GMT

Ive been using public mobile for months. one day it randomly stopped working and I had no signal so I bought a new sim card and activated it and the problem continued.

Re: No Service

iliketotalk — Sat, 04 Jun 2022 02:01:23 GMT

@MarleyG @If it worked in another phone it’s not an issue with public did you buy phone used

Re: No Service

MarleyG — Sat, 04 Jun 2022 02:02:07 GMT

yes I did..... but its been working perfectly for months

Re: No Service

softech — Sat, 04 Jun 2022 02:02:46 GMT

@MarleyG check the phone if is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

Re: No Service

MarleyG — Sat, 04 Jun 2022 02:03:09 GMT

what does that mean

Re: No Service

softech — Sat, 04 Jun 2022 02:04:35 GMT

@MarleyG Carrier could have put phone to the "blacklisted" because of payment issue. If phone is blacklisted, it cannot be used in any Canadian network anymore

Go to the link, put the IMEI of the problematic phone and see what the result is

Re: No Service

iliketotalk — Sat, 04 Jun 2022 02:05:01 GMT

@MarleyG @I am wondering if your phone is blacklisted

Re: No Service

MarleyG — Sat, 04 Jun 2022 02:05:19 GMT

thanks so much. but what link do i go to?

Re: No Service

softech — Sat, 04 Jun 2022 02:06:07 GMT

@MarleyG wrote:
thanks so much. but what link do i go to?

@MarleyG

this one https://devicecheck.ca/check-status-device-canada/

Re: No Service

NDesai — Sat, 04 Jun 2022 02:06:57 GMT

@MarleyG I hope you changed the sim card number in your self-serve account. You don't mean you "activated" a new account, correct?