topic Re: Error 837 in Get Support

Error 837

stephnatstl — Fri, 03 Jun 2022 17:05:59 GMT

Hi, I switched to PM today. Then I'm creating 2 additional accounts. On the third account I keep getting Error 837.

I have called my credit card, my card is fine.

I've re-typed my Postal Code with and without space.

I've tried in Incognito mode.

None of the above have worked.

Not sure what to do next.

Re: Error 837

iliketotalk — Fri, 03 Jun 2022 17:23:40 GMT

@stephnatstl Hi you must use a different email for each account or you will have issues also if you are trying to port in a number use service providers account number not IMIE number

Re: Error 837

stephnatstl — Fri, 03 Jun 2022 17:26:28 GMT

@iliketotalk Thanks for your reply. I have use all different email adresse. I have used the account number. Not the EIME number.

Re: Error 837

stephnatstl — Fri, 03 Jun 2022 17:23:44 GMT

I have used the account number. Not the EIME number.

Re: Error 837

iliketotalk — Fri, 03 Jun 2022 17:26:03 GMT

@stephnatstl @You could try clearing your cache use a different browser in ingognito mode

Re: Error 837

iliketotalk — Fri, 03 Jun 2022 17:32:36 GMT

@stephnatstl

You can also use the live chat for activations:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Error 837

stephnatstl — Fri, 03 Jun 2022 17:35:16 GMT

@iliketotalk I tried it all. The Live Chat sent me here. 😉

Re: Error 837

iliketotalk — Fri, 03 Jun 2022 17:38:37 GMT

@stephnatstl @You are probably kicked out for trying to many time maybe wait an hour and try again🥴

Re: Error 837

stephnatstl — Fri, 03 Jun 2022 17:50:48 GMT

@iliketotalk Hi, Thanks for all your help today! I've been trying since 09:00. IT finally went through!.

Re: Error 837

hTideGnow — Sun, 12 Jun 2022 02:44:51 GMT

HI @iliketotalk FYI, live chat is not useful 99% of the time, as OP said, all they do is to ask them to come to the Community and help

Re: Error 837

hTideGnow — Sun, 12 Jun 2022 02:47:20 GMT

@stephnatstl wrote:
@iliketotalk Hi, Thanks for all your help today! I've been trying since 09:00. IT finally went through!.

HI @stephnatstl what did the support say about what is Error 837? what was done wrong in the beginning?

Also, you had 3 lines activated on the same day? Are they all same plan and use the same credit card? I suggest you to at least break them into 2 cards. If they all activated on the same day with the same plan, when renewal comes, they will all renewed on the same evening , 3 payment requests will be sent to CC and CC might decline 1 or 2 of them thinking they are duplicated charge. Be aware of that.