topic Re: My data is not working in Get Support

My data is not working

discoverylaw — Sat, 04 Jun 2022 21:54:27 GMT

Hi,

Can someone help to activate my SIM for data usage. It appears my data subscription has not been activated. I see it in my account but my SIM does not show that it is profiled for data usage.

Kindly assist.

Re: My data is not working

hairbag1 — Fri, 03 Jun 2022 15:56:13 GMT

What make and model of phone you using ?

Re: My data is not working

softech — Fri, 03 Jun 2022 16:05:22 GMT

@discoverylaw is voice calls working? is the phone status showing that you are connected to PM network?

If that is the case, it is a APN settings that caused the data issue. You can try to click Network Reset to see if it updates the proper APN settings (Please note that your saved Wifi will be erased, too. You have to re-join your Wifi network again after)

If it still fails, let us know the model and brand of your phone and we can try to help further

Re: My data is not working

iliketotalk — Fri, 03 Jun 2022 16:12:32 GMT

@discoverylaw

hi first thing do data reset check apn settings

Step by Step APN configuration

Step1:

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

iPhone

Click here

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

Re: My data is not working

esjliv — Sat, 04 Jun 2022 14:16:52 GMT

@discoverylaw have you ever been able to use data?

Can you confirm you have data left on your plan...check your overview section in this area below. If the data line is not showing than that normally means you used it all up for this cycle. In that case, consider purchasing a data addon if needed to get you by until your plan renews again.

If you do see the data line still showing in your overview section in Self Serve, can you try your SIM card into another phone to see if data works?