topic Re: International texting in Get Support

International texting

Idieh — Fri, 03 Jun 2022 12:53:04 GMT

My plan says International texting, but I can’t send or receive any texts/SMS from Switzerland.

Re: International texting

darlicious — Fri, 03 Jun 2022 13:02:22 GMT

@Idieh

Can you send and recieve from other european countries?

Re: International texting

iliketotalk — Fri, 03 Jun 2022 13:08:29 GMT

@Idieh you can only text to other countries from Canada you cannot send any texts from Switzerland with your public sim

Re: International texting

AE_Collector — Fri, 03 Jun 2022 13:16:10 GMT

@Idieh

So you and your phone are IN Switzerland? You would have no service there as PM only works in Canada or in the USA with appropriate roaming package. That’s it.

Re: International texting

Idieh — Fri, 03 Jun 2022 14:11:44 GMT

no, I’m in Canada and want to receive a text from Switzerland. I used to get it, but since 2 month it doesn’t work anymore

Re: International texting

softech — Fri, 03 Jun 2022 14:16:48 GMT

@Idieh You can receive local text without problem?

can another friend from another phone in Switzerland tries to text you? Another phone is the key

Similarly , can you text your other friends in Switzerland (those with other numbers)?

Just want to confirm if it is an issue with a single friend (single number) in Switzerland or anyone in Switzerland cannot text you

Check if you accidentally blocked that particular contact

Re: International texting

AE_Collector — Fri, 03 Jun 2022 14:42:50 GMT

Is your phone an iPhone? Do you have data turned on in your phone?

Re: International texting

Idieh — Fri, 03 Jun 2022 15:50:24 GMT

No, I’ can’t. I used to be able to receive an SMS from Switzerland for years, but 3 month ago it

stopped working

Re: International texting

darlicious — Fri, 03 Jun 2022 22:23:42 GMT

@Idieh

Is this a business or personal contact? Or is it a short code? International short codes are hit and miss. If this is the issue and it previously worked with pm then its on the sender's end. They may have changed the short code or its perimeters and it no longer can be recieved as it once was...this is common for short codes from financial institutions, brokerages, investment firms and the like as they have strict security guidelines and policies.