topic Re: Password in Get Support

Password

Puplic519 — Fri, 03 Jun 2022 13:37:24 GMT

I put the wrong password many times and got blocked. I need to rest my password

Re: Password

computergeek541 — Fri, 03 Jun 2022 13:39:14 GMT

I'm assuming you know the password? You can wait 15 minutes and you'll ne allowed back in.

Re: Password

Puplic519 — Fri, 03 Jun 2022 13:47:16 GMT

No I don’t know the password I forgot it and I need to reset pleas because I want add data ASAP I need it now

Re: Password

iliketotalk — Fri, 03 Jun 2022 13:48:27 GMT

@Puplic519 @Hello if it continues to lock you out after following above suggestions you will need to open a ticket through Simon to speak to a customer service agent type in password reset they will help you Click here

Re: Password

hTideGnow — Fri, 03 Jun 2022 13:52:24 GMT

Hi @Puplic519 Please open a ticket with PM CS Agent at

To open a ticket with PM CS Agent. Click on the Bubble or directly at : https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437