topic Re: Add ons in Get Support

Add ons

Itzbharper95 — Fri, 03 Jun 2022 13:36:01 GMT

I accidentally put a add on i cant use. Can i change it from us to canada??

computergeek541 — Fri, 03 Jun 2022 13:37:47 GMT

Sorry, but add-on purchases are non-refundable. A CSA might be able to help but officially, they don't have to, but mY on a case by case basis.

darlicious — Fri, 03 Jun 2022 13:40:02 GMT

Contact customer support and explain the honest mistake. They will remove the add on and replace it and/or credit your account.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

hTideGnow — Fri, 03 Jun 2022 13:54:30 GMT

CS Agent likely able to swtich the add-on for you. Please open ticket at : https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):