topic Re: payment date in Get Support

payment date

publiclh — Fri, 03 Jun 2022 02:34:19 GMT

I received a message saying my payment was due tomorrow - June 3rd. I hadn't set up the self serve account (didn't know I needed to). I set up the self serve with the payment option to autopay by credit card just now (June 2). Will my service be suspended?

Re: payment date

JK8 — Fri, 03 Jun 2022 02:37:51 GMT

@publiclh

You should be good. Time is eastern time. Make sure it is on autopay.

Edit: The messaging in your self service account will have the account status as Plan Expired. This is the normal messaging at renewal. As long as all your services are working all is good.

Re: payment date

will13am — Fri, 03 Jun 2022 02:37:05 GMT

@publiclh , crazier things happen with auto pay. In your current situation, I would suggest you make a top up equal to the renewal amount, but do not renewal. This should protect you from renewal problems.