topic Re: Having trouble with receiving incoming calls in Get Support

Having trouble with receiving incoming calls

ng17 — Thu, 02 Jun 2022 19:40:50 GMT

I've just ported over my phone from a different provider to Public Mobile. I'm not receiving any incoming calls. How can I get support to get this fixe

Re: Having trouble with receiving incoming calls

kb_mv — Thu, 02 Jun 2022 19:43:29 GMT

@ng17 wrote:
I've just ported over my phone from a different provider to Public Mobile. I'm not receiving any incoming calls. How can I get support to get this fixe

@ng17 Did you reply to the SMS from your previous provider authorizing them to release your number to PM? You need to leave your old SIM card in and use it until it stops working. This will indicate the port is complete. I will PM you a number to call for help with your port.

Re: Having trouble with receiving incoming calls

softech — Thu, 02 Jun 2022 19:43:36 GMT

@ng17 sound like a stuck port. Did you reply the text from your previous provider within 90 months? Call the porting team for update. Will send you the number on Community inbox. Check the envelope icon

Re: Having trouble with receiving incoming calls

esjliv — Thu, 02 Jun 2022 20:16:34 GMT

@ng17 - try restarting your phone, and perform a rest of the device's network settings (which is not a bad idea after changing providers).