topic Re: Changed plan a while ago need to be activated immediately please in Get Support

Changed plan a while ago need to be activated immediately please

GSM0987 — Thu, 02 Jun 2022 19:28:28 GMT

Re: Changed plan a while ago need to be activated immediately please

hairbag1 — Thu, 02 Jun 2022 19:31:07 GMT

Should be working as soon as you buy the new plan.

Try restarting phone.

Re: Changed plan a while ago need to be activated immediately please

benfatto — Thu, 02 Jun 2022 19:31:42 GMT

Did you select Change Immediately or Change at Next Renewal?

Re: Changed plan a while ago need to be activated immediately please

dabr — Thu, 02 Jun 2022 19:40:12 GMT

@GSM0987 How did you change plans? Did you select Change Now or Change at Next Renewal? First option should change your plan immediately but the second option will schedule the change for your next payment date.

If you chose the Change Now, then log out and try rebooting your phone.

Edit: @GSM0987 If you inadvertently chose the second option but need an immediate plan change, then simply go back and select Plan Details under Account Status and you cancel the scheduled plan change and then go back to plan change page and selection Change Now.