topic 500 Canada Wide Add on minutes, are incoming calls free? in Get Support

500 Canada Wide Add on minutes, are incoming calls free?

mischt — Thu, 02 Jun 2022 15:22:49 GMT

Hi,

I have the 15$ plan, with 100 minutes and incoming calls free. If I run through the 100 minutes and I have already purchased the 500 Canada wide minutes, are incoming calls still free or will they count against the minutes?

Thanks!

Re: 500 Canada Wide Add on minutes, are incoming calls free?

JK8 — Thu, 02 Jun 2022 15:25:37 GMT

@mischt

Your plan minutes will always be used up first before your add on.

Re: 500 Canada Wide Add on minutes, are incoming calls free?

RossN — Thu, 02 Jun 2022 15:25:53 GMT

@mischt hi incoming calls are free they won't count against your minutes 😀

Re: 500 Canada Wide Add on minutes, are incoming calls free?

mischt — Thu, 02 Jun 2022 15:29:01 GMT

So the "500 minutes" is for outgoing only and the incoming is still free?

Re: 500 Canada Wide Add on minutes, are incoming calls free?

RossN — Thu, 02 Jun 2022 15:30:44 GMT

@mischt yes you are correct

Re: 500 Canada Wide Add on minutes, are incoming calls free?

mischt — Thu, 02 Jun 2022 15:31:21 GMT

Great! thanks so much!

Re: 500 Canada Wide Add on minutes, are incoming calls free?

dust2dust — Thu, 02 Jun 2022 15:32:29 GMT

There was a brief period of time a couple years ago when the $15 plan came out that it was 100 minutes total. The 500 minutes would then be needed. Then shortly afterwards it became unlimited incoming included in the plan. So then yes now the 500 minutes is for outgoing only.

Re: 500 Canada Wide Add on minutes, are incoming calls free?

Nezgar — Fri, 03 Jun 2022 04:41:09 GMT

@mischt In addition to what @dust2dust said about the old $15 plan that did not include unlimited incoming minutes, can you confirm if this is the plan you are on? Log into your self-serve portal and click on the "Plan Details" link. Mine says:

This plan includes: -
- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes

If yours does not say "Unlimited Incoming Minutes" then you can schedule a plan change to the current $15 plan that includes that.

With the current $15 plan, you will only consume your 100 minutes, plus minutes from the 500 minute add-on for outgoing calls. Incoming calls would not use any after that.

Edit: D'oh, re-reading OP, did clearly indicate their $15 plan is the one that includes unlimited incoming calls... So don't worry about using any minutes when the spammers and robodialers call. 🙂

Re: 500 Canada Wide Add on minutes, are incoming calls free?

computergeek541 — Sat, 11 Jun 2022 20:51:45 GMT