topic Re: Password/ sign in in Get Support

Password/ sign in

skaal74 — Wed, 01 Jun 2022 17:24:09 GMT

I am not able to sign in, and my account lock.

I tried to reset the password, but the notification showed me that I needed to contact help.

And finally, I am here.

Re: Password/ sign in

RossN — Wed, 01 Jun 2022 17:35:22 GMT

@skaal74 hi wait 15 minutes and try again if you need a password reset or are having issues getting into your account to contact a customer service rep create a ticket click here https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Password/ sign in

darlicious — Wed, 01 Jun 2022 17:33:45 GMT

Submit a ticket via SIMon. Type "password reset" and "human" and follow the prompts to submit your support request. Keep an eye on your private message box the envelope icon next to your avatarvat the top right corner of your screen for a little number to pop up indicating a reply from a CSA. responding promptly will speed up service times but expect a reply within an hour.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Password/ sign in

BKNS27 — Thu, 02 Jun 2022 00:33:15 GMT

@skaal74

If you created an account and was locked out, wait an hour and try logging into your account then click Forgot Password and answer your security question.