topic Re: Having issues with incoming calls in Get Support

Having issues with incoming calls

anabod — Thu, 02 Jun 2022 00:14:22 GMT

Hi friends,

I'm just wondering if anyone is having any problems with incoming calls going directly to Voice-mail? Anyone has any idea of how to fix it? It is not happening with every call only with one's coming from outside the province and I just started having this problem today. I thank you for your help and time.

Thank you,

Anabod

Re: Having issues with incoming calls

RossN — Thu, 02 Jun 2022 00:19:19 GMT

@anabod hi try taking out your sim turn off phone for a minute than put it back in and reboot

Re: Having issues with incoming calls

softech — Thu, 02 Jun 2022 00:19:38 GMT

@anabod Was it just one particular person from outside the province has this issue?

Try changing the Preferred network to 3G Only / WCDMA Only and see if that helps

It could be just temporary and you can try changing it back next week

(and yes, seems like there have bene quiet some weird network issue here and there, many posts about that)

Re: Having issues with incoming calls

esjliv — Thu, 02 Jun 2022 00:19:40 GMT

@anabod - can you try to restart your phone, or perform a reset of the network settings.

Also, try your SIM into another phone, see if services work...then re-insert the SIM into your own phone. Did that help retrigger your account?

If issues persist after this and maybe other suggestions, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Having issues with incoming calls

VivianLo — Thu, 16 Jun 2022 16:49:42 GMT

Hi Anabod:
I have the same problem right now.
Have you solved your issue ?

Re: Having issues with incoming calls

softech — Thu, 16 Jun 2022 16:51:58 GMT

It looks like a very popular issue in the last 2 days, probably some system hiccup somewhere