topic Re: Phone Call Issue - Calls not going through in Get Support

Phone Call Issue - Calls not going through

Pub — Wed, 01 Jun 2022 22:31:18 GMT

I am having more frequent issues with phone network. Friends keep telling me their calls are not coming through. Both me and them are within GTA. I have a Samung s21 5g, and checked there are no compatible issues.

Re: Phone Call Issue - Calls not going through

esjliv — Wed, 01 Jun 2022 22:33:27 GMT

@Pub - unless there are outages reported or tower updates in the GTA then not sure why you would be experiencing this.

Try:

remove, reinsert your SIM card
restarting your phone
perform a reset of your network settings
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) see if that improves for the time being

Re: Phone Call Issue - Calls not going through

softech — Wed, 01 Jun 2022 22:35:04 GMT

@Pub Yes, S21 should work well on PM (Couple of my friends using it without problem.)

Any chance you notice that maybe you are in a specific place when they cannot reach you? Just hope it is isolated to a single area and it would be just network tower problem

Try to change the preferred network to 3G Only /WCDMA ONLY and see if it works better. PM uses 3G for voice, manually selecting that could make it easier to connect for incoming calls and less drop calls.

Re: Phone Call Issue - Calls not going through

hTideGnow — Wed, 01 Jun 2022 22:42:54 GMT

HI @Pub Is it just one spot with the trouble? Where GTA you have the problem? or everywhere you are and same ?