topic Re: changed phone in Get Support

changed phone

Westener — Sat, 04 Jun 2022 15:32:44 GMT

was using a soney phone , now have a iphone SE sim card not working , and now

Re: changed phone

darlicious — Wed, 01 Jun 2022 21:34:59 GMT

What is the message on your iPhone when you insert the sim card? Does public mobile show on your screen? How did you acquire your iPhone? Thru a retailer or a private sale?

Most iPhones require you to check for software updates and to connect to iTunes to update your carrier profile. You would also need to create an Apple id if you are new to the Apple world.

Re: changed phone

Gunner123 — Wed, 01 Jun 2022 21:35:25 GMT

@Westener hi is it a new phone? if not it could be locked to a previous provider

Re: changed phone

softech — Wed, 01 Jun 2022 21:56:57 GMT

@Westener wrote:
was using a soney phone , now have a iphone SE sim card not working , and now

@Westener It is not the physical size issue, right?

What was the error message on the phone?

Re: changed phone

DDM69 — Wed, 01 Jun 2022 22:15:39 GMT

Please provide more details

Re: changed phone

esjliv — Wed, 01 Jun 2022 22:11:17 GMT

@Westener

Check if the iphone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

edit, if not blacklisted, try preforming a reset of the device's network settings:

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

Re: changed phone

hTideGnow — Wed, 01 Jun 2022 22:10:13 GMT

@Westener wrote:
was using a soney phone , now have a iphone SE sim card not working , and now

HI @Westener

is it not connecting to the network?

Check if your phone is locked :

Open Settings.
Tap General > About.
Look for Carrier Lock. If it says No SIM restrictions, then your iPhone is unlocked. If it says SIM locked or anything else, it is probably locked.

If it is not locked, update the Carrier profile:

Settings app,
tap General,
and then tap About.
Scroll down to Carrier.
Next to Carrier, if a new update is available, you'll see an option to perform this update.