topic Re: no calls in coming or out going shows sim locked in Get Support

no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 20:56:36 GMT

shows sim locked an no calls can be made or recieved

Re: no calls in coming or out going shows sim locked

esjliv — Wed, 01 Jun 2022 20:59:31 GMT

@Pamelamanmohan - if you click this link does it lead you to assistance:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8dAWK9FYr&lang=en&

Re: no calls in coming or out going shows sim locked

softech — Wed, 01 Jun 2022 20:59:37 GMT

@Pamelamanmohan Was it a SIM card lock? have you been using a SIM PIN?

Re: no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 21:08:17 GMT

managed to enter the PUK and open the sim lock but now its saying No Service

Re: no calls in coming or out going shows sim locked

softech — Wed, 01 Jun 2022 21:10:43 GMT

@Pamelamanmohan is this a phone you just got? Check if the phone is blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: no calls in coming or out going shows sim locked

computergeek541 — Wed, 01 Jun 2022 21:10:44 GMT

@Pamelamanmohan wrote:
managed to enter the PUK and open the sim lock but now its saying No Service

Do you have another phone that you can try your SIM card in?. This could help to determine if the issue is with your device or with your account.

Re: no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 21:11:28 GMT

its an old phone was working before now its not. i have been using the same phone.

Re: no calls in coming or out going shows sim locked

softech — Wed, 01 Jun 2022 21:13:11 GMT

@Pamelamanmohan Try reseat the sim (power off , take sim out for a min and then put it back and power it up again)

Best is to put your sim on another phone to test if you have another one around

And , login to My Account and confirm the status

Re: no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 21:16:13 GMT

changed phones and it still says no service

Re: no calls in coming or out going shows sim locked

softech — Wed, 01 Jun 2022 21:17:55 GMT

@Pamelamanmohan wrote:
changed phones and it still says no service

@Pamelamanmohan When was the last time you were able to use PM service?

You able to login to My Account?

Re: no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 21:18:22 GMT

Did the power off , changed phones still no service. tried to log into my account but i cant. tried forgot passwrd and it still wont work

Re: no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 21:20:21 GMT

maybe 4 -6 months ago

Re: no calls in coming or out going shows sim locked

dust2dust — Wed, 01 Jun 2022 21:24:07 GMT

When was the last time a payment was made for service here? If that has been more than 4 months then your account is dead.

Re: no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 21:24:49 GMT

could be i have an auto payment set up so i never check

Re: no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 21:25:40 GMT

if its dead do i have to get a new number and sim?

Re: no calls in coming or out going shows sim locked

softech — Wed, 01 Jun 2022 21:28:21 GMT

@Pamelamanmohan wrote:
if its dead do i have to get a new number and sim?

@Pamelamanmohan

If it is 4 to 6 months, too long and account would have been closed

Yes, you need a new sim card and get a new number

If you want to come back to PM , get a sim card, get a friend referral code and join before Jun 6, you will get $25 from Friend Referral bonus instead of the usual $10

Activate instore for the free sim card there.

Re: no calls in coming or out going shows sim locked

dust2dust — Wed, 01 Jun 2022 21:29:30 GMT

Perhaps an autopay failed. There was a large-scale failure on April 1st. But that's less than 4 months. Check your credit card records for the last payment. If beyond late January then your account is gone.

What recording (if anything) do you get when you dial 611? Or from a working phone dial 1-855-4pu-blic and enter your number and listen.

Would you share the first 6 digits of your phone number. Not the last 4. Yes you would need a new sim. But depending on your number we'll see about what to do there.

Re: no calls in coming or out going shows sim locked

Pamelamanmohan — Wed, 01 Jun 2022 21:30:49 GMT

ok then i will go get a sim. where will i find the friend ref code?

Re: no calls in coming or out going shows sim locked

esjliv — Wed, 01 Jun 2022 21:31:40 GMT

@Pamelamanmohan - can you confirm your account status in self self is Active, or call 611 from your device...well, call # 1-855-478-2542 from another phone to check your status.

Maybe also check if the last 4-digits of your SIM match the 4-digits listed on your SELF SERVE account, under "Change Sim Card".

If the 4-digits DO NOT match, then it appears someone has been fraudulent (SIM-jacked) on your account.

Change passwords and security questions to your SELF SERVE account right away, and check your financials.

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Suspend Service

Let the Customer Support Agents (CSA) know about this as well, submit a ticket here – to be connected to the Fraud Management Customer Support Agent (CSA) team who will be able to restore your original SIM card.

Re: no calls in coming or out going shows sim locked

softech — Wed, 01 Jun 2022 21:33:04 GMT

@Pamelamanmohan wrote:
ok then i will go get a sim. where will i find the friend ref code?

@Pamelamanmohan Anyone of us can provide you one 🙂 Private message us