topic Re: Out of Data in Get Support

Out of Data

Muncey — Wed, 01 Jun 2022 20:10:58 GMT

Hello,

I got notice that I am out of data (5gb on my monthly plan). I have never gone over data before and I am struggling to see where it all went. I 9 pages of data and usage info that I brought up from May 12th to present but most are phone calls and not web. What I see of web would not put me over my limit. What am I missing? I use wifi everywhere I can including home. I did not download anything that I know of.

Thanks for your help.

Re: Out of Data

JK8 — Wed, 01 Jun 2022 20:14:03 GMT

Log into self service and look under My Data and Add-Ons. The counter there is correct for your data. It could just be an errant message from PM so just ignore it.

Re: Out of Data

LeePublic — Wed, 01 Jun 2022 20:14:37 GMT

Make sure the settings on your phone are correct. You may have a artificial data cap set up on your Android assuming you're on a Android phone.

Re: Out of Data

RossN — Wed, 01 Jun 2022 20:15:43 GMT

@Muncey hi are you actually out of data or just received a text? sometimes they are sent in error whats it say in your account under data and add ons

Re: Out of Data

softech — Wed, 01 Jun 2022 20:17:01 GMT

@Muncey Yes, you are on the right trick, you need to check the Web traffic on My Account. Just make sure you filter the date from the current cycle start date (a reminder, PM does not start the cycle on the same day every month)

Another way to track is to check from your device if you have an Android phone, check the Mobile Data usage page, change the cycle start date to match PM's and you can quickly tell how much data you used since the beginning of the cycle

Re: Out of Data

Meow — Wed, 01 Jun 2022 20:21:03 GMT

Check what your account says used/total_available.

Sometimes SMS regarding data are not that accurate.

Be aware of background app's usage. Some apps are Internet hungry...

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:36:41 GMT

On my Overview page it says :

My Data & Add-Ons
If a feature is not listed below, it may have been fully consumed and no longer available for use.
Data & Add-Ons Amount Used
500 one-time Int'l LD bonus
1 / 500 MIN

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:37:49 GMT

View my Usage page shows :

Data & Add-On Usage

Usage for Phone Number xxx*xxx*xxxx

Voice Minutes

Name	Voice Limit	# of Minutes Used	Remaining Minutes	Status
500 one-time Int'l LD bonus	500	1	499	Active

If a feature is not listed above, it may have been fully consumed and no longer available for use.

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:39:32 GMT

I got the text telling me I am out of data and it would not let me do anything unless I went to where I could use wifi.

I am using android. I am aware it has its own usage meter too, but this is public mobiles messages and not letting me use data with the warning I am out.

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:40:31 GMT

It will not show me my usage except in the line by line of every phone call , sms, and website in mb's day by day

Re: Out of Data

softech — Wed, 01 Jun 2022 20:40:59 GMT

@Muncey Yes, it looks like data are fully used

You really have to check your Usage page and confirm the usage. Curious, how many days into your current cycle?

Again, are you on Android or iPhone

Confirm if you have Wifi assist or Adaptive Wifi turned on. Those are convenient but data eater features

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:42:09 GMT

It was the direct message from public mobile via text and after the message came through I couldn't use any data.

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:42:52 GMT

It will not show me a total, says once it is used it dissapears

Re: Out of Data

softech — Wed, 01 Jun 2022 20:44:08 GMT

@Muncey wrote:
It will not show me my usage except in the line by line of every phone call , sms, and website in mb's day by day

@Muncey Login to My Account and click View My Usage

https://selfserve.publicmobile.ca/Overview/

(or you can use this direct link after login https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/

There you can examine your Web usage, but you have to make sure you add it from the beginning of the current cycle date

DON"T Trust the sort, it look sorted but it is NOT. You really have to go through each page and add up all the Web traffic

https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/ . - . Sample screenshot only. Remember to hide real phone numbers

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:44:16 GMT

As soon as it shut me off I checked my background apps, I have almost all disabled to use mobile data. No red flags there at all 😞

Re: Out of Data

esjliv — Wed, 01 Jun 2022 20:47:24 GMT

@Muncey it does appear you used up the full 5gb according to what you are showing here.

Note that the detail usages with all those cumbersome pages to scroll through are not updated immediately (like the overview section would be). The details can take 6-12 hours to update in the list. So, try checking tonight or tomorrow morning to see if you have large chunk used up from today.

Install an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

Since you are Android, try Data Witness app: https://play.google.com/store/apps/detailsid=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it. I like this because I can set it to whatever levels to be notified at and it is easy to change these settings whenever I want.

Managing Your Data Usage in help articles for any other tips:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:48:26 GMT

When I go to my usage page I can select a default of 7 days or select up to 90 days.
My plan reset on May 11th. So If I select May 11th to June 1st will I have to add up manually all the mb's for web?

I am on a samsung and no wifi assist or adaptive wifi turned on.

Re: Out of Data

Muncey — Wed, 01 Jun 2022 20:49:17 GMT

Thanks, guess I better get the calculator out lol

Re: Out of Data

softech — Wed, 01 Jun 2022 20:50:36 GMT

@Muncey wrote:
When I go to my usage page I can select a default of 7 days or select up to 90 days.

@Muncey Check my screenshot above. Click on the radio button below "Last x days" and you can pick the start date.

Sorry, calculator out 🙂

Re: Out of Data

esjliv — Wed, 01 Jun 2022 20:50:16 GMT

@Muncey - if you are close to your renewal date and can wait for more data, then great. But if you need data, purchase the 1GB addon for $15 to get you by.

Purchasing an Add-On? Be sure to:
1. Add funds to your account, if you don`t have sufficient funds

2. Go back to the Add-Ons page and select your Add-On.

Data & Add-Ons	Amount Used
500 one-time Int'l LD bonus	1 / 500 MIN