topic Re: Money in Get Support

Data

Thiagodiniz — Tue, 04 Jan 2022 19:32:50 GMT

When I check my profile I see that I still have more 2gb available however I can't acess the internet. I already tried the standard procedure but nothing change.

Re: Data

mimmo — Sun, 20 Aug 2017 16:59:34 GMT

so data on your phone was working and then stopped?

when you say you did standard procedure what did that include?

what phone are you using?

could phone have disabled data because of in internal data limit?

apn setting correct maybe delete and put in again

Re: Data

Thiagodiniz — Sun, 20 Aug 2017 17:16:26 GMT

Yes. My data was working and suddenly stop a few days ago.

About the procedures I have chat with your robot and followed all instructions to change my APN number and etc...

I use iPhone 7

I don't have limit data in my cell phone

I already tried delet my apn number and tried again

Re: Data

Raven_Jet — Sun, 20 Aug 2017 17:26:32 GMT

You said the data stopped but can you still text and make phone calls?

You might have reached your limit. Check self serve and see how much data is left in your data pool.

Re: Data

Thiagodiniz — Sun, 20 Aug 2017 17:29:23 GMT

The only thing that stopped was my data.

And in my profile is saying that I still have more then 2 gb.

Re: Data

Raven_Jet — Sun, 20 Aug 2017 17:32:58 GMT

What did you put your APN ?

Now last order of testing is if you can put your SIM into another unlocked phone and see if data works. If it doesn't you will need to contact a mod.

Re: Data

will13am — Sun, 20 Aug 2017 17:46:57 GMT

Since the account still shows data available but is not working. There may be an account related problem. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Data

pinkygurl129 — Sun, 20 Aug 2017 23:43:19 GMT

Have you tried contacting the mods? I hope it is just a tempory glitch and that you get to use your data soon. The mods are very good at looking into these problems they should probably fix it soon for you and you can use your 2gb of data.

Re: Data

Luddite — Sun, 20 Aug 2017 23:51:45 GMT

@Thiagodiniz While waiting for response from the moderators try the following:

a) check for a carrier update; Settings >> General >> About if a carrier update is offered accept it,

b) check APN; if it lists isp.mb.com change it to sp.mb.com,

c) reset network settings; requires adding wifi passwords after reset.

Re: Data

will13am — Mon, 21 Aug 2017 02:53:06 GMT

@Luddite wrote:
@Thiagodiniz While waiting for response from the moderators try the following:
a) check for a carrier update; Settings >> General >> About if a carrier update is offered accept it,
b) check APN; if it lists isp.mb.com change it to sp.mb.com,
c) reset network settings; requires adding wifi passwords after reset.

Both APNs will work. isp.mb.com includes tracking of how much data is devoted to tethering. Other than that, there is no other difference between the two APNs. This is right from the tech that troubleshooted the recent tethering glitch.

Money

Thiagodiniz — Wed, 15 Aug 2018 16:11:34 GMT

Hi there, I changed my provider yesterday and I had $95 dollars available to ask for a refund. How can I do that?

Re: Money

Thiagodiniz — Wed, 15 Aug 2018 16:12:33 GMT

Hi there, I changed my provider yesterday and I had $95 dollars available to ask for a refund. How can I do that?

Re: Money

popping — Wed, 15 Aug 2018 16:17:05 GMT

@Thiagodiniz

Your PM plan is a prepaid plan and you do not get a refund for prepaid plan.

Re: Data Roaming not wirk

tqlam — Wed, 15 Aug 2018 20:36:51 GMT

I bought US roaming on aug 11 for 500mb $15, and today i am Seattle, my phone shows t-mobile network but I cannot google, Facebook, etc.

can someone please help?