topic Old account in Get Support

Old account

nettajg — Wed, 01 Jun 2022 19:35:56 GMT

I thought when I activated an account here and changed my phone number, my old account, with another provider was automatically deactivated. I’m still getting billed for my old number too. So now I’m paying two bills for one phone. Not saving this way.

Re: Old account

RossN — Wed, 01 Jun 2022 19:39:04 GMT

@nettajg wrote:
I thought when I activated an account here and changed my phone number, my old account, with another provider was automatically deactivated. I’m still getting billed for my old number too. So now I’m paying two bills for one phone. Not saving this way.

@nettajg changed your number no but if you ported your old number to public then yes it would be closed that said its up to you to check and make sure for your own peace of mind

Re: Old account

Gunner123 — Wed, 01 Jun 2022 19:43:05 GMT

@nettajg hello it's up to you to close your own account if your not porting your number 🤔

Re: Old account

softech — Wed, 01 Jun 2022 19:44:29 GMT

@nettajg It could be just porting not completed.

If you make a phone call, does it ring on your PM SIM? or at least it goes to your PM voicemail? You need to make sure where the calls go to. It could still be going to your old provider sim or voicemail there

Re: Old account

dabr — Wed, 01 Jun 2022 19:45:22 GMT

@nettajg Did you actually port your number over to PM from the other carrier or just select a new number here?

It might also make a difference if you were on a postpaid plan previously. However, as advised call the other carrier and ask them to cancel your account.

Re: Old account

Meow — Wed, 01 Jun 2022 19:47:10 GMT

Did you port your old number to PM?
If not then old number is still active.

If you want to keep your OLD umber from other provider with PM you have to port it over. THEN your old account will be automatically closed.

Re: Old account

darlicious — Wed, 01 Jun 2022 20:30:13 GMT

@nettajg

How would your old account know to cancel itself without any action on your part? That could only occur if you had a prepaid account without an automatic payment set up or balance that would renew your plan. It would still exist until such time that the account remained without payment to renew (90 days if it was pm) and it would then cancel and deactivate. A posrpaid plan would continue to acrue bill charges until the provider would cancel it for nonpayment (usually 60 days) and send it to collections. Otherwise only you cancelling or porting out the phone number would automatically cancel the account.

Re: Old account

esjliv — Wed, 01 Jun 2022 22:44:14 GMT

@nettajg - can you still log into your self serve account? If so, then your account is still current. And if you have a registered card attached it may continue to charge you if under Autopay.

In this case, remove your credit card that is attached to your account asap. Then it will stop charging you and will automatically be closed in 90 days in nonpayment status.

Or, if you cannot log into self serve, call # 1-855-478-2542 to remove your Autopay (you will need your 4-digit account PIN to do so).

If both are not working above, then contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here to have them remove any payment methods on your account:

Private Message to Public Mobile Customer Support Agents (CSA)