topic Re: Calling Macau (country code 853) in Get Support

Calling Macau (country code 853)

MMM3 — Tue, 31 May 2022 23:18:03 GMT

I wanted to call Macau (mobile and land line) and bought the add-on for it. It doesn't work! Contacted CS and the agent is very patient but still not able to make it work. At the end, I asked for a refund. Anyone here in the community who is able to call Macau and advise how? I want to see if it's the issue at Public Mobile or it's my phone.

Note: The CS agent offered to escalate the case but said I need to be contacted to make test calls. Since I've tried so many times that I gave up on it and requested for refund. I'm more than happy to purchase the add-on again if Public Mobile can solve this issue later or someone here can confirm they can do it on their phone. Which means I'll need to change my phone. Otherwise, I may just need to switch phone carrier if this issue persists.

Re: Calling Macau (country code 853)

DDM69 — Tue, 31 May 2022 23:32:30 GMT

Did you add the funds to your account when purchasing the add on? Does your account show you have the add on?

You would need to be patient for a moderator to try to resolve your issue. It would be unfortunate for you to have to change providers when there is probably a resolution for this.
Hopefully it works out for you. Public offers many perks and great pricing! 😊

Re: Calling Macau (country code 853)

dust2dust — Tue, 31 May 2022 23:35:27 GMT

Did you actually see that you had fully bought the add-on? In my data & add-ons and payment history?

I can call Macau. 011853.... +853... should work just as well. If any other area codes have a zero in front then don't use it.

Re: Calling Macau (country code 853)

softech — Tue, 31 May 2022 23:36:04 GMT

@MMM3 did you call by dialing 011853xxxxxxxx ?

Yes, CS Agent usually will reverse the transaction and put the fund back in the account as Available Fund.

Re: Calling Macau (country code 853)

esjliv — Wed, 01 Jun 2022 00:39:13 GMT

@MMM3 just checking...is this the addon you see in your overview section?

Re: Calling Macau (country code 853)

MMM3 — Wed, 01 Jun 2022 00:50:36 GMT

Yes. The CS agent on live chat confirmed I did everything right in purchasing the add on.

Re: Calling Macau (country code 853)

MMM3 — Wed, 01 Jun 2022 01:00:39 GMT

May I know what phone model do you use? Did you actually make the call and someone answering on the other side in Macau?

I can use the same phone (mine) to call Hong Kong, China no problem.

When I was live chatting with the CS agent, he confirmed me I purchased the add-on correctly.

Re: Calling Macau (country code 853)

dust2dust — Wed, 01 Jun 2022 01:51:10 GMT

Could you provide an image of your overview page under my data & add-ons. Hong Kong and China were also in the freebie minutes.

I have tested all countries on the countries Public says we can call. I call things like hotels or McDonalds or something. I have also found a few extras. I don't think phone model comes into it.

Re: Calling Macau (country code 853)

darlicious — Wed, 01 Jun 2022 12:59:08 GMT

@dust2dust

Do tell the extras.....?😁

Re: Calling Macau (country code 853)

MMM3 — Wed, 01 Jun 2022 17:00:15 GMT

I've already asked for the refund so the "Taiwan/HK/Macau LD add on" no longer exists in my profile. I will be a while I'll want to try purchasing that again, already spent more than 30 mins with the CS agent on live chat yesterday. Did you buy this add on and have been using for a while now?

Except phone model, I can't think of other possible reasons if you can call Macau and I can't with the same "Taiwan/HK/Macau LD add on".

Re: Calling Macau (country code 853)

hTideGnow — Wed, 01 Jun 2022 17:01:49 GMT

HI @MMM3 So, they have live chat now and not just message back and forth?

Re: Calling Macau (country code 853)

dust2dust — Wed, 01 Jun 2022 17:16:00 GMT

There are many undocumented YMMV things with this provider. I don't know why I can call Macau. Again, I would highly doubt the phone has anything to do with it. I am only using freebie minutes from over the years.

Re: Calling Macau (country code 853)

darlicious — Wed, 01 Jun 2022 17:16:23 GMT

@hTideGnow

Select customers when submitting a ticket via SIMon will be redirected to live chat for their support issue.

Re: Calling Macau (country code 853)

hTideGnow — Wed, 01 Jun 2022 17:21:03 GMT

HI@darlicious is that new? Sound good then. I guess it depends on the urgency of the ticket?

Re: Calling Macau (country code 853)

softech — Wed, 01 Jun 2022 17:24:05 GMT

@darlicious wrote:
@hTideGnow
Select customers when submitting a ticket via SIMon will be redirected to live chat for their support issue.

@darlicious That is new to me too. I just submitted a ticket via SIMon (you know he is my best friend 🤣), but he did not offer me that option 😞

Re: Calling Macau (country code 853)

darlicious — Wed, 01 Jun 2022 17:27:14 GMT

@hTideGnow

As far as I know yes...likely an added service once pm returns to fully online only. They've been testing for awhile but this is the first customer confirming the service is active.

Re: Calling Macau (country code 853)

darlicious — Wed, 01 Jun 2022 17:38:37 GMT

@softech

As you know I never use Simon so it's not an option that I will likely ever see ...?🤖

Re: Calling Macau (country code 853)

hTideGnow — Wed, 01 Jun 2022 18:18:54 GMT

Thanks @darlicious

I remember one Oracle said the Chat bubble will come back end of May or early June. I guess this is the reason then. When it comes back, probably is go live date for chat support.

Re: Calling Macau (country code 853)

MMM3 — Thu, 02 Jun 2022 01:30:20 GMT

Oh, so are you saying you can call Macau using freebie minutes? Even more strange if this is so.

Re: Calling Macau (country code 853)

MMM3 — Thu, 02 Jun 2022 01:31:19 GMT

You need to submit your question, then wait... they will send you a message to let you know if you qualify for a live chat session. If you do, then you can click the link in the message they sent you.