topic Reset password in Get Support

Reset password

oresheep — Wed, 01 Jun 2022 18:00:50 GMT

I need to reset my self serve password but I am locked out due to failed attempts.

Re: Reset password

softech — Wed, 01 Jun 2022 18:01:50 GMT

@oresheep You can try to wait an hour and try again

Or if you are in a rush to login, open a ticket with PM support and have them to unlock and reset password for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Reset password

BKNS27 — Thu, 02 Jun 2022 01:17:56 GMT

@oresheep

Yes, you will get locked out using the wrong password too many attempts.

Wait an hour and login then click on Forgot Password and answer your security question.

If all fails, contact a CS_Agent via private message or create a ticket via SIMon Chatbot on this Community page.