topic Re: How do I manually select Public Mobile's network in order to access my data? in Get Support

How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 16:39:48 GMT

I don't use data very often, but have 2048 MB in an add on plan. I am not sure if I ever used any of it, but I think I did a year or two ago. I have tried a few times to use it in the past year and the phone just advises that it can't connect to the internet. I asked this useless Chat Robot, but that was a waste of time. I have searched on this site, but can't seem to find an answer. An answer as to how to be able to use this data would be appreciated.

Re: How do I manually select Public Mobile's network in order to access my data?

softech — Wed, 01 Jun 2022 16:41:09 GMT

@eatnb1 if voice call is working, you don't need to manually select PM in the network

But for the data, you need to make sure the APN is correct.

What kind of phone is yours? Let us know and Can try to walk you through how to update APN

Re: How do I manually select Public Mobile's network in order to access my data?

LeePublic — Wed, 01 Jun 2022 16:41:14 GMT

What is the model of the phone? Have you tried restarting the phone?

Re: How do I manually select Public Mobile's network in order to access my data?

dust2dust — Wed, 01 Jun 2022 16:44:58 GMT

Not using this particular data bucket is one thing. Not being able to use any data is another.

There is plan data and then there is add-on data. You can buy add-ons. You might get freebie add-ons. You can get promo add-ons at sign-up.

But it sounds like you haven't used any data. Almost certainly APN. Can you provide images of your current APN settings.

Re: How do I manually select Public Mobile's network in order to access my data?

Meow — Wed, 01 Jun 2022 17:05:58 GMT

Can you use data at all which come by default with your Plan?

Re: How do I manually select Public Mobile's network in order to access my data?

hTideGnow — Wed, 01 Jun 2022 17:07:56 GMT

Hi @eatnb1 Do you have iPhone or Android?

For iPhone, make sure Carrier Profile is updated.

For Android, compare your APN setting with what is shown here:

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

Re: How do I manually select Public Mobile's network in order to access my data?

darlicious — Wed, 01 Jun 2022 17:19:32 GMT

@eatnb1

Can you send/receive MMS (picture texts)?

Re: How do I manually select Public Mobile's network in order to access my data?

dabr — Wed, 01 Jun 2022 18:49:05 GMT

@eatnb1 Have you enabled data on your phone?

Re: How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 19:17:28 GMT

I am not sure how that is done. I used to receive data when I first got the add on data from PM, I don't recall having to do anything to turn data on, and I am not sure if it somehow got turned off. Sorry, technically challenged

Re: How do I manually select Public Mobile's network in order to access my data?

dust2dust — Wed, 01 Jun 2022 19:22:04 GMT

Have you looked on your account under my data & add-ons for lines mentioning data? Or if you have your 4 digit account pin you can dial 611 and get your remaining data balance.

Re: How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 19:22:26 GMT

I don't do that, so I am not sure, I can try to send one to myself and see if that works. I seem to recall trying to send MMS awhile ago and was advised that PM did not support that. Maybe that has changed? Maybe I am thinking of something else?

Re: How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 19:24:11 GMT

I have iphone SE, about 5 years old I think.

Re: How do I manually select Public Mobile's network in order to access my data?

softech — Wed, 01 Jun 2022 19:24:49 GMT

@eatnb1 wrote:
I am not sure how that is done. I used to receive data when I first got the add on data from PM, I don't recall having to do anything to turn data on, and I am not sure if it somehow got turned off. Sorry, technically challenged

@eatnb1 give us the brand and model of the phone and we will try to help 🙂

Re: How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 19:28:00 GMT

As stated in my initial question, I have 2048MB on an add on plan with PM.

Re: How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 19:29:46 GMT

I don't have "default" data....just the add on plan 2048MB, which worked fine a few times. I don't use data enough to justify having it on my plan all the time. This add on plan had no expiry date and was supposed to be good until used up.

Re: How do I manually select Public Mobile's network in order to access my data?

dabr — Wed, 01 Jun 2022 19:30:23 GMT

@eatnb1 You can check by selecting Settings (gear icon), then Connections and then Data usage (or similar) and then check if Data is enabled there.

You'd also want to ensure that all updates are set to be done on WIFI only and restrict background data to not drain your data unnecessarily.

This would be for an android, so the settings maybe different for an Iphone.

Re: How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 19:33:08 GMT

I did use data from this add on plan, which may have been a freebie, or a sale add on. The "technical talk" is out of my skill set....what is "APN", and where would I check the settings?

Re: How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 19:35:16 GMT

It is iphone SE, 5 years old approx. Restart?? I have updated it recently, but I can't get the latest update as I don't have enough memory in the phone to do that (according to the error messages I get).

Re: How do I manually select Public Mobile's network in order to access my data?

eatnb1 — Wed, 01 Jun 2022 19:36:37 GMT

"Carrier Profile" ???

Re: How do I manually select Public Mobile's network in order to access my data?

softech — Wed, 01 Jun 2022 19:37:21 GMT

@eatnb1 wrote:
It is iphone SE, 5 years old approx. Restart?? I have updated it recently, but I can't get the latest update as I don't have enough memory in the phone to do that (according to the error messages I get).

@eatnb1 cool, at least with iPhone, you don't have to worry about APN, it is all behind the scene 🙂

It is Settings > Cellular Data. , make sure it is swipe to the On side (Green)

Check this:

https://support.apple.com/en-ca/HT201299