topic Re: I can make call but not internet connection in Get Support

I can make call but not internet connection

mpcontact — Wed, 01 Jun 2022 03:49:49 GMT

I can make call but no internet connection

I have shutdown and remove SIM - Restart - Shutdown and put back SIM

Still No internet connection -

Incoming/outgoing calls are working

Re: I can make call but not internet connection

softech — Wed, 01 Jun 2022 00:39:32 GMT

@mpcontact did you login to My Account and confirm if you still have any data left? you should see a line about data at the My Data & Add-on section in the Overview page.

Also, make sure you device did have a monthly data limit set. Some people use that to avoid over use of data

Anything to do, Reset Network and see if it works

Re: I can make call but not internet connection

mpcontact — Wed, 01 Jun 2022 00:42:19 GMT

Yes, i have 9675.424 remaining data

Re: I can make call but not internet connection

esjliv — Wed, 01 Jun 2022 00:42:34 GMT

@mpcontact - can you first check to see you have data left on the plan?

Check your self serve account under the overview section. If the line does not exists then that normally means you used it all up for this cycle.

IF you are showing data left above, then try:

toggle into airplane mode and back again
perform a reset of you network settings on your device

Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: I can make call but not internet connection

mpcontact — Wed, 01 Jun 2022 00:46:49 GMT

I have done all the steps - it just dropped suddently -

Re: I can make call but not internet connection

DDM69 — Wed, 01 Jun 2022 00:48:03 GMT

Is your data on your phone turned on?

Re: I can make call but not internet connection

mpcontact — Wed, 01 Jun 2022 00:49:07 GMT

Yes, i m technical person ... i kind of know basic troubleshooting ... something with the account settings .. from public mobile

Re: I can make call but not internet connection

mpcontact — Wed, 01 Jun 2022 00:51:28 GMT

again shutdown and reset all network settings - still no internet connection

Re: I can make call but not internet connection

esjliv — Wed, 01 Jun 2022 00:52:53 GMT

@mpcontact - are you able to try your SIM card into another compatible device to see if data works better?

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: I can make call but not internet connection

mpcontact — Wed, 01 Jun 2022 01:00:00 GMT

I have send msg to cs_agent - no further reply yet ...very slow... i like public mobile but when something go south ...we have to wait... there is no fast fix 😞

Re: I can make call but not internet connection

softech — Wed, 01 Jun 2022 01:16:48 GMT

@mpcontact try changing your Preferred network to 3G Only

And what brand and model is your phone?

Check the APN again. It could be changed after some update

Re: I can make call but not internet connection

Community_QA — Wed, 01 Jun 2022 02:08:13 GMT

@mpcontact check if you setup a monthly limit on the phone and blocked it. Used to have one , but PM changing date makes it hard to track

Re: I can make call but not internet connection

darlicious — Wed, 01 Jun 2022 15:41:41 GMT

@mpcontact

If it's a reprovisioning issue you can also try to reprovision the SIM card on your end by making a manual top up payment of $1.

Or by suspending your service via lost/stolen. Log out/in. Resume your service. Log out and reboot. This option will cause a glitch of your rewards not automatically applying upon renewal. You will have to contact customer support after renewal to have the rewards applied manually.

Re: I can make call but not internet connection

dust2dust — Wed, 01 Jun 2022 15:26:06 GMT

@CS_Agent- You're exposing somebody's likely name from their account. Could be fake of course but still.