topic Re: Migrating accounts in Get Support

Migrating accounts

HaseebShaikh — Tue, 31 May 2022 21:59:26 GMT

Hey,

I would like to migrate my account to Telus since there is a deal going on and I want that deal, but Telus said that I need to contact someone and migrate my Public Mobile account to Telus. Can someone please help me out with this asap!

Re: Migrating accounts

dust2dust — Tue, 31 May 2022 22:05:55 GMT

It's the other way around. The receiving provider is the one to help you. The sending provider account needs to be active. Leave the old sim in to reply to a text message when the receiving provider requests the number.

Re: Migrating accounts

will13am — Tue, 31 May 2022 22:12:38 GMT

@HaseebShaikh , this help article explains exactly what you need to do to transfer your number from Public Mobile.

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Migrating accounts

HALIMACS — Tue, 31 May 2022 23:00:23 GMT

I'd recommend you review this article from the TELUS website, @HaseebShaikh

Transfer phone number to new device or account | TELUS Support

Re: Migrating accounts

JL9 — Wed, 01 Jun 2022 00:14:58 GMT

@HaseebShaikh what is the deal if you don't mind me asking?