topic need to create a ticket so signed up in Get Support

need to create a ticket so signed up

jules007 — Tue, 31 May 2022 23:38:52 GMT

Totally signed up and paid but get msg saying not registered on network

Re: need to create a ticket so signed up

DDM69 — Tue, 31 May 2022 23:43:31 GMT

Assuming your SIM card is installed…try toggling airplane mode on and off or reset your device.
Welcome to Public Mobile! ☺️

Re: need to create a ticket so signed up

softech — Tue, 31 May 2022 23:41:59 GMT

@jules007 Phone showong SIM not registered or SIM not provisioned? PM charged you already?

Just open ticket either PM support and they can quickly re-provision the sim to resolve the issue

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: need to create a ticket so signed up

esjliv — Wed, 01 Jun 2022 00:35:48 GMT

@jules007 wrote:
Totally signed up and paid but get msg saying not registered on network

@jules007 - have you tried to restart your phone or perform a reset of the device's network settings?

Perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Also, try your SIM into another compatible phone to see if services work. If they work, then check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/