topic New Email in Get Support

New Email

Publicl60 — Tue, 31 May 2022 22:35:29 GMT

Hi ,

I got a divorce and have legally changed my last name. I am now using my maiden name.

I have changed my email address, too.

I have already changed my last name here but I need to change my email address.

Can someone please help me with this? Thanks

Re: New Email

RossN — Tue, 31 May 2022 22:38:30 GMT

@Publicl60

hi you can open a ticket with customer service they can help you change it

click here https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: New Email

DDM69 — Tue, 31 May 2022 22:41:56 GMT

Contact a CS Agent using one of the options below. Second option is easiest, but takes longer for a reply from the agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: New Email

HALIMACS — Tue, 31 May 2022 23:02:00 GMT

Hi @Publicl60

There are 2 e-mail addresses associated with Public Mobile customers who have registered a Community account (which you have):

To change your self-serve e-mail address used to login to the self-serve site, do as provided by @RossN & @DDM69 above. Only the Customer Support Agents can amend that.
To change your Community e-mail address, click on your avatar above right, then go down to My Settings and change your Community e-mail address there such that it is the same as your self-serve login e-mail address. The value in doing this is to ensure the ticketing process with the CSA's can be streamlined and also to ensure any community rewards can be associated with the correct service account.

Re: New Email

RossN — Tue, 31 May 2022 23:01:49 GMT

@HALIMACS just a thought but a person should wait to change their community account email until they get their self serve email changed by cs-agent or they may not get a response from agent?

Re: New Email

HALIMACS — Tue, 31 May 2022 23:03:32 GMT

Agree @RossN

I'd ensure the self-serve account e-mail address is updated 1st, then change the Community e-mail address afterwards to match it.

Re: New Email

Publicl60 — Tue, 31 May 2022 23:43:30 GMT

I just need to change my self-serve email address to log into my account. I use an old email address as my user name and a customer support agent has to do that…

Re: New Email

softech — Tue, 31 May 2022 23:59:33 GMT

@Publicl60 Yes, you have to open ticket with PM Support to get the email address changed

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there