topic Re: Another Victoria BC not receiving incoming calls. in Get Support

Another Victoria BC not receiving incoming calls.

witchi3 — Tue, 31 May 2022 21:43:26 GMT

Hi all

As there seem to be a number of posts in last few days on this issue - esp. from BC customers, please can anyone provide any insight as to what appears to be an issue on PM side? I cannot receive incoming calls - it goes straight to voicemail for the caller. I can send calls out. I can send/receive texts. But no calls incoming. I have tried all the suggested settings on my phone and removed and reinserted the sim. I have logged a tkt, but I urgently need this resolving.

If anyone has had this resolved by PM admin, I would love to hear from you!

Thanks

Re: Another Victoria BC not receiving incoming calls.

ShawnC13 — Tue, 31 May 2022 21:47:38 GMT

@witchi3 are you right in downtown Victoria? I am out in Colwood and have no service issues at all. Receiving calls and texts with no issues.

Re: Another Victoria BC not receiving incoming calls.

softech — Tue, 31 May 2022 21:47:58 GMT

@witchi3 did you try changing your preferred network to 3G ONLY / WCDMA ONLY?

Also, try to reseat your sim card ( power down, take sim out for a min before putting it back and power up)

Re: Another Victoria BC not receiving incoming calls.

witchi3 — Tue, 31 May 2022 21:50:01 GMT

I am not in downtown, no - my daughter has PM on another acct and no issues for her.

Re: Another Victoria BC not receiving incoming calls.

witchi3 — Tue, 31 May 2022 21:51:30 GMT

Thanks - I tried removing and reinserting sim already - will try again for a little longer this time. Re changing to 3G only - is this on PM acct or on phone settings pls?

Re: Another Victoria BC not receiving incoming calls.

softech — Tue, 31 May 2022 21:52:21 GMT

@witchi3 3G ONLY is a phone setting under Preferred Network

Re: Another Victoria BC not receiving incoming calls.

ShawnC13 — Tue, 31 May 2022 21:52:51 GMT

@witchi3 In some areas especially out along the water front of "greater Victoria" there are areas of poor service and with out automatic roaming and needing a US roaming add-on you could be experiencing that where you aren't in a service area.

Re: Another Victoria BC not receiving incoming calls.

ShawnC13 — Tue, 31 May 2022 21:54:08 GMT

@witchi3 turn off roaming as well. Sometimes those signal from across the water may cause some issues lol

Re: Another Victoria BC not receiving incoming calls.

witchi3 — Tue, 31 May 2022 22:08:08 GMT

Tried roaming off. Tried 3g only. Still no calls. Tried removing sim, leaving for a few mins and reinserting. Nothing. 😞

Re: Another Victoria BC not receiving incoming calls.

Spike77 — Tue, 31 May 2022 23:02:29 GMT

Here’s fix. So my daughter phone wouldn’t receive or call iPhone 8 Texting worked. Tried everything. Reset update restore nothing worked. Must have been SIM card issue. Took sim out then back in. Still not working. Took sim out put in my phone Both on public mobile It worked on mine Put sim back in her phone and now all good. Strange. But seen other posts that it worked. Just thought I would share info

Re: Another Victoria BC not receiving incoming calls.

witchi3 — Tue, 31 May 2022 23:27:30 GMT

Thanks Spike - will give that a try when daughter back home then... will post here if works.

Re: Another Victoria BC not receiving incoming calls.

Spike77 — Tue, 31 May 2022 23:35:54 GMT

When u put sim in other phone phone someone to make sure it works then put sim back to original phone

Re: Another Victoria BC not receiving incoming calls.

softech — Tue, 31 May 2022 23:38:57 GMT

@Spike77 yes, putting the SIM in another phone forces a re-provision of the sim. This is a quick tricks to solve issues without having to open ticket with PM support

Re: Another Victoria BC not receiving incoming calls.

witchi3 — Tue, 31 May 2022 23:47:25 GMT

It worked! Thanks so much! I wonder if it would still have worked on a non-PM using phone switch? Anyway - it worked and I am hugely grateful for all the help on here - thanks everyone!

Re: Another Victoria BC not receiving incoming calls.

darlicious — Wed, 01 Jun 2022 13:05:45 GMT

@witchi3

Yes it will.