topic Re: Ordered SIM card for more than two weeks but still didn't get it in Get Support

Ordered SIM card for more than two weeks but still didn't get it

hqin — Sat, 04 Jun 2022 15:35:06 GMT

Hello,

Can someone check why I haven't received my SIM card. I ordered on May 1. I didn't see any update on order info in public mobile web site. I need to get it today or I have to cancel the order.

Re: Ordered SIM card for more than two weeks but still didn't get it

hqin — Tue, 31 May 2022 16:42:30 GMT

Sorry, I ordered on May 14 not May 1

Re: Ordered SIM card for more than two weeks but still didn't get it

hqin — Tue, 31 May 2022 16:43:45 GMT

also please let me know how I can cancel the order if I decide to do so

Re: Ordered SIM card for more than two weeks but still didn't get it

Helpershelper — Tue, 31 May 2022 17:09:05 GMT

@hqin

Due to current COVID-19 measures and high shipping volumes, please expect delivery times to be longer than usual.At this time, we do not provide a tracking number for SIM cards. If you haven’t received your SIM card after 10 business days, please click this link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Ordered SIM card for more than two weeks but still didn't get it

DDM69 — Tue, 31 May 2022 18:14:38 GMT

Go to your nearest Walmart and purchase one there. They can do the activation there or you can do it at home. Remember to use a referral code when activating, if you have one. Good luck and enjoy Public Mobile! 😁

Re: Ordered SIM card for more than two weeks but still didn't get it

hqin — Tue, 31 May 2022 21:41:11 GMT

Thank you. I will wait for a few more days.

Re: Ordered SIM card for more than two weeks but still didn't get it

hqin — Tue, 31 May 2022 21:41:25 GMT

Good idea!

Re: Ordered SIM card for more than two weeks but still didn't get it

JL9 — Wed, 01 Jun 2022 00:18:29 GMT

Ordering from PM has had increasingly long wait times, in store or a place like Canadian Cell Supplies would be the way to go for getting it quick (and in the case of Canadian Cell Supplies, it is much cheaper too!)

Re: Ordered SIM card for more than two weeks but still didn't get it

esjliv — Thu, 02 Jun 2022 01:05:02 GMT

@hqin - if you have not received the Public Mobile SIM card and it has been past 10 working days, I would submit a ticket to CSA and let them know.

These SIMs are normally sent regular letter Canada Post mail, so they are probably not tracked, but you can still let customer support know. Even if you obtain a SIM card in the meantime, it wouldn't hurt to have a spare on hand for a lost, damaged replacement or a refer a friend referral.

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)