topic Re: Phone compatibility in Get Support

Phone compatibility

_Niya_ — Tue, 31 May 2022 21:21:22 GMT

when I go to check if my phone is compatible the option to choose the model and brand doesn't show up when I click the drop down button.

Re: Phone compatibility

RossN — Tue, 31 May 2022 21:23:47 GMT

@_Niya_ hi yes that function hasn't been working for a while, what type of phone is it?

Re: Phone compatibility

Anonymous — Tue, 31 May 2022 21:24:15 GMT

You should try clearing your browser's cache, or run the browser in incognito/privacy mode.

Re: Phone compatibility

_Niya_ — Tue, 31 May 2022 21:24:34 GMT

It's an iphone 8

Re: Phone compatibility

softech — Tue, 31 May 2022 21:26:22 GMT

@_Niya_ iPhone 8 will work wirhout problem

Re: Phone compatibility

RossN — Tue, 31 May 2022 21:27:05 GMT

as long as it has been used in canada your good to go is it unlocked?

Re: Phone compatibility

_Niya_ — Tue, 31 May 2022 21:27:12 GMT

Ok. Thankyou!

Re: Phone compatibility

_Niya_ — Tue, 31 May 2022 21:28:23 GMT

I have another Question. I am Unable to send and receive texts and calls.

Re: Phone compatibility

RossN — Tue, 31 May 2022 21:31:33 GMT

@_Niya_ so are you new to public or nothing works now that you swiched phones?

Re: Phone compatibility

_Niya_ — Tue, 31 May 2022 21:32:37 GMT

I am new to public mobile

Re: Phone compatibility

softech — Tue, 31 May 2022 21:34:08 GMT

Did the phone show SIM not provisioned?

is that a new phone you just got? just for peace of mind , check if the phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

Re: Phone compatibility

RossN — Tue, 31 May 2022 21:35:07 GMT

@_Niya_ do you have any messages on your phone like puk code

Re: Phone compatibility

_Niya_ — Tue, 31 May 2022 21:37:11 GMT

What's a puk code?

Re: Phone compatibility

_Niya_ — Tue, 31 May 2022 21:40:12 GMT

@softech my phone is not new and its not blacklisted

Re: Phone compatibility

RossN — Tue, 31 May 2022 21:41:51 GMT

@_Niya_ I am wondering if it is locked to another carrier does anything work at al?

@_Niya_ wrote:
What's a puk code?

Re: Phone compatibility

softech — Tue, 31 May 2022 21:41:52 GMT

@_Niya_ any error showing on the phone? like SIM not provisioned , No SIm, No Network?

Re: Phone compatibility

_Niya_ — Tue, 31 May 2022 21:44:32 GMT

@RossN I can only send and receive calls and texts when I'm connected to the WIFI

Re: Phone compatibility

_Niya_ — Tue, 31 May 2022 21:45:15 GMT

@softech its says I'm connected to public mobile

Re: Phone compatibility

softech — Tue, 31 May 2022 21:46:24 GMT

@_Niya_ try reboot, then try a network reset

if still fails, update your Carrier Profile

Re: Phone compatibility

RossN — Tue, 31 May 2022 21:47:43 GMT

@_Niya_ ok so just facetime phone calls and Imessages?