topic Number transfer issue in Get Support

Number transfer issue

r_donnelly7 — Tue, 31 May 2022 20:59:00 GMT

I switched from Bell mobility to public mobile on April 4th. I asked to transfer my number. I am still attached to bell mobility and paying $100 a month. Please help me cancel or terminate my account with bell mobility so that public mobile is my only carrier. I’m paying both right now. Bell mobility will not cancel my account until they hear from you. Their records indicate that a request was put in on April 4th but then cancelled by public mobile. Please help.

Re: Number transfer issue

RossN — Tue, 31 May 2022 21:05:50 GMT

@r_donnelly7 wrote:
I switched from Bell mobility to public mobile on April 4th. I asked to transfer my number. I am still attached to bell mobility and paying $100 a month. Please help me cancel or terminate my account with bell mobility so that public mobile is my only carrier. I’m paying both right now. Bell mobility will not cancel my account until they hear from you. Their records indicate that a request was put in on April 4th but then cancelled by public mobile. Please help.

@r_donnelly7 hi when you request a port from one carrier to another you must leave your old sim in your phone to receive request in your case from bell you must respond yes to the text within 90 minutes if you haven't done that ask again to port number

Re: Number transfer issue

DDM69 — Tue, 31 May 2022 22:00:55 GMT

This Community can give you support.
If we can’t help you, you will need to contact a CS_Agent (customer service agent) by clicking on the envelope icon on top of this page and PM staff will get back to you during working hours.

Re: Number transfer issue

JL9 — Wed, 01 Jun 2022 00:23:09 GMT

?? So the port was successful or it wasn't? What happens when you put your Bell sim into your phone?

Re: Number transfer issue

BKNS27 — Wed, 01 Jun 2022 05:06:47 GMT

@r_donnelly7

Sounds like the porting was incomplete. As noted by @RossN , you need to leave your Bell SIM in your phone and wait for a text confirming you are porting over to PM…you got 90 minutes to reply.

If you missed this step like other new members, contact a CS_Agent to restart the porting process again.

Re: Number transfer issue

Lorca — Wed, 01 Jun 2022 16:10:01 GMT

I believe you have to contact Bell to confirm cancellation. And make sure Bell refunds you for the time your number has been ported.

Re: Number transfer issue

esjliv — Wed, 01 Jun 2022 23:45:03 GMT

@r_donnelly7 - if you activated with a new number with public mobile (and not requested the Bell number to be ported) then that would not cancel your account with Bell.

So, in this case, go to Bell to cancel your account.

If you are using your Bell phone number with Public Mobile, then something went off with the port. But, it would be hard to believe you are still using that number after this long. So maybe check with Public Mobile CSA representatives to ensure the port was completed.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If all went well with the port, and you are using the Bell phone number, then you are going to have to take this up with Bell.

Good luck.