No service

greg7 — Tue, 31 May 2022 18:29:22 GMT

Hi , have no service and have tried all resets . On automatic billing

Re: No service

will13am — Tue, 31 May 2022 18:32:07 GMT

@greg7 , click on the chatbot link at the bottom of the webpage and initiate a support ticket if you are not able to restore your account to active status.

Re: No service

RossN — Tue, 31 May 2022 18:32:49 GMT

@greg7 hi did your renewel date just pass? check your account to see if active or suspended your auto pay may have failed if this is the case go in your account and hit the reactivate button

Re: No service

DDM69 — Tue, 31 May 2022 19:50:37 GMT

Try to remove your SIM card and reinstall it.

Re: No service

esjliv — Thu, 02 Jun 2022 00:12:05 GMT

@greg7 wrote:
Hi , have no service and have tried all resets . On automatic billing

@greg7 - if your self serve account (or when you dial 611) says Active, try:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone for a few days to see if the issues are the same...this could rule out a device issue/setting.

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If it is Suspended status, you will need to make a manual payment.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

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