topic Re: out going text messages not be received be recipients in Get Support

out going text messages not be received be recipients

marianl — Tue, 31 May 2022 17:07:37 GMT

Hi, I’m still not able to receive texts or calls, but am able to call out and text.

Is this is a network problem.

Any idea when this will be fixed??

Re: out going text messages not be received be recipients

Kamran1818 — Tue, 31 May 2022 17:16:17 GMT

I had the same issue and tried all the solutions. The only one that worked was to remove your SIM card and put it to another SIM card and try it. Mine worked. Then I switched it back and it's working now.

Re: out going text messages not be received be recipients

RossN — Tue, 31 May 2022 17:16:50 GMT

@marianl hi it seems to be a problem the last few day especially in BC open a ticket with customer service

click here https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: out going text messages not be received be recipients

Dunkman — Tue, 31 May 2022 17:17:23 GMT

@marianl

A few members have complained about network issues in British Columbia. Do you live in BC?

We have informed PM management on the oracle side forum. No response yet.

A few basic troubleshooting advice:

Reboot phone

Network reset of phone

Remove SIM card and put back in.

Try the SIM card in another working phone. Helps determne whether hardware issue versus PM service problem.

Re: out going text messages not be received be recipients

marianl — Tue, 31 May 2022 18:15:19 GMT

yes I live in Victoria. Have done a reboot. will try a few of the other suggestions. Thanks!

Re: out going text messages not be received be recipients

Dunkman — Tue, 31 May 2022 18:59:12 GMT

@marianl

Just got response from PM management. No area wide interuptions. PM teams will monitor. If the troubleshooting advice does not work, you will need to contact customer service agent.

Re: out going text messages not be received be recipients

marianl — Tue, 31 May 2022 19:00:17 GMT

thanks so far no luck. Have opened a ticket. sigh! Thanks again.