topic Re: Cannot receive calls? in Get Support

Cannot receive calls?

DennisCronk — Wed, 30 Mar 2022 01:18:14 GMT

Didn't change anything same phone same number just started today no calls incoming straight to voice mail...help anyone else?

Re: Cannot receive calls?

eman0621 — Wed, 30 Mar 2022 01:20:25 GMT

Thread opened on same issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Incoming-calls-go-directly-to-voice-mail/td-p/805275

Re: Cannot receive calls?

BKNS27 — Wed, 30 Mar 2022 01:20:56 GMT

@DennisCronk

I had the same problem in the Vancouver today after the Telus outage.

Try powering off the phone, remove the SIM tray and leave out for 2 minutes, power the phone back on.

If that didn’t work, contact a CS_Agent by private messaging on the Community page so they can reset your network.

Re: Cannot receive calls?

esjliv — Wed, 30 Mar 2022 01:27:21 GMT

@DennisCronk - others seems to be suggesting to remove the SIM card and try it into another compatible phone. Do you have services then?

If so, insert the SIM back into your own phone, restart it. Does this retrigger the network?

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Cannot receive calls?

DennisCronk — Wed, 30 Mar 2022 01:49:07 GMT

Submitted to get network reset

Re: Cannot receive calls?

DennisCronk — Wed, 30 Mar 2022 19:23:35 GMT

So after multiple attempts of removing the SIM card trying in another cell phone actually the only thing I found worked was in the network settings uncheck automatically configure or find network it will locate the network and then reconnect auto connect solve my issue phone works fine now

Re: Cannot receive calls?

Kamran1818 — Tue, 31 May 2022 17:05:05 GMT

I had the same issue. I removed my SIM card and put it in another cell phone and it worked. I switched it back and it's working now.