topic Re: Account access in Get Support

Account access

LT1 — Tue, 31 May 2022 16:51:41 GMT

I can't access my account. I've reset password serveral times, but it won't recognize my password and am locked out. I'm trying to change my credit card info for auto pay as I have a new card. Payment is due tomorrow. Why is it so difficult to get hold of customer service?

Re: Account access

DDM69 — Tue, 31 May 2022 16:57:35 GMT

Have you tried using a different browser? Also reset your device if necessary.

You can Send a message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account access

RossN — Tue, 31 May 2022 16:58:16 GMT

@LT1

hi if you need a password reset or are having issues getting into your account click here https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Account access

computergeek541 — Tue, 31 May 2022 19:24:25 GMT

Re: Account access

BKNS27 — Wed, 01 Jun 2022 04:32:50 GMT

@LT1

If you didn't hear back from a CS_Agent by the envelope icon. Go and pickup a voucher so you can pay your monthly bill and wait until the Agent can fix your login problem.

You can pick one up at:

Re: Account access

computergeek541 — Wed, 01 Jun 2022 23:08:48 GMT