topic Re: need to cancel as overseas in Get Support

need to cancel as overseas

vcvcvc — Tue, 31 May 2022 15:42:03 GMT

how do I do this?

Re: need to cancel as overseas

RossN — Tue, 31 May 2022 15:46:10 GMT

@vcvcvc hi if you want your account closed just remove cc and after 90 days suspended it will close permanently

Re: need to cancel as overseas

ShawnC13 — Tue, 31 May 2022 15:46:40 GMT

@vcvcvc all you can do is log in to self-serve and remove your auto-pay. Your account will not renew and go into suspension. After 90 days of suspension your account is closed.

Re: need to cancel as overseas

Yummy — Tue, 31 May 2022 15:53:29 GMT

- Disable autopay

- Remove credit card from your self-serving account.

-- On next renewal your account will be suspended due to no payment and closed after 90 days unless you renew manually.

- PORTing your number to other provider cancels your PM account immediately.

Re: need to cancel as overseas

DaveGW — Tue, 31 May 2022 17:05:23 GMT

You need to go to lost or stolen phone, suspend your account. After 30 days your account will be deactivated.

Re: need to cancel as overseas

esjliv — Thu, 02 Jun 2022 01:11:09 GMT

@DaveGW wrote:
You need to go to lost or stolen phone, suspend your account. After 30 days your account will be deactivated.

Listing phone/account as lost/stolen is a good way too @DaveGW . But it is after 90 days of nonpay, not 30. 🙂

Re: need to cancel as overseas

hTideGnow — Thu, 02 Jun 2022 01:34:36 GMT

HI @vcvcvc you still have your login to My Account? If you forgot, you will need to open ticket with CS Agent to get it reset.