topic I cannot make a call in Get Support

I cannot make a call

demi97yiya — Tue, 04 Jan 2022 09:55:29 GMT

Could someone help me, please?

I cannot understand what exactly happened. I have plan 35$, unlimited call, SMS and 3Gb data, but when I try to make a call, I reach public mobile voice message about my minutes was all used and I need to buy an addon, but if I call to another phone number it is work.

What problems is it and how can I resolve them?

Re: I cannot make a call

softech — Fri, 17 Dec 2021 14:38:24 GMT

@demi97yiya this is a glitch.. try reboot your phone and it should resolve the issue

Re: I cannot make a call

Triguy — Fri, 17 Dec 2021 14:44:26 GMT

Try dialing 1 + area code.

Re: I cannot make a call

t_p — Fri, 17 Dec 2021 15:13:50 GMT

@demi97yiya wrote:
Could someone help me, please?

I cannot understand what exactly happened. I have plan 35$, unlimited call, SMS and 3Gb data, but when I try to make a call, I reach public mobile voice message about my minutes was all used and I need to buy an addon, but if I call to another phone number it is work.

What problems is it and how can I resolve them?

@demi97yiya

That seems to be a bug going on lately.

If your calls still go through, just ignore the message. It won't cost you anything extra since your plan is prepaid.

Others have reported the bug went away after a while, or rebooting the phone.

Re: I cannot make a call

Anonymous — Fri, 17 Dec 2021 17:56:18 GMT

@demi97yiya

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance in canada or from USA,, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

Good luck and enjoy the service.

Re: I cannot make a call

demi97yiya — Sat, 18 Dec 2021 00:27:50 GMT

Hello,

I have tried. Alas, it is the same.

Re: I cannot make a call

softech — Sat, 18 Dec 2021 01:06:55 GMT

@demi97yiya , you said you call another number and no issue.. so, this problem with one particulsr number only? if so, what is the area code and first 3 digits of that number

Re: I cannot make a call

Anonymous — Sat, 18 Dec 2021 01:15:19 GMT

@demi97yiya wrote:
Hello,

I have tried. Alas, it is the same.

@demi97yiya

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..