topic Re: From Victoria BC in Get Support

From Victoria BC

Mo72 — Tue, 31 May 2022 14:37:24 GMT

Hi, I’m still no able to receive texts or calls, but am able to call out and text.

I’ve heard this is a network problem.

Any idea when this will be fixed??

Re: From Victoria BC

JL9 — Tue, 31 May 2022 14:40:25 GMT

Is there an outage out there, it sounds like there have been many ppl affected in BC. I'm assuming you have been with PM for awhile and you didn't just port a number over?

Re: From Victoria BC

Yummy — Tue, 31 May 2022 14:40:42 GMT

There are few customers here from BC so they can confirm if they have service or not.

Did you port your number recently?

Check this link for service outages: https://www.telus.com/en/nt/outages?linktype=ge-footer

Re: From Victoria BC

DDM69 — Tue, 31 May 2022 14:42:14 GMT

Open a ticket with customer service --click here https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: From Victoria BC

Mo72 — Tue, 31 May 2022 14:48:48 GMT

I’ve been with public mobile for a few months.

I’ve checked the outage map and I have opened a ticket. Just wondering if others in this area are affected. Thanks

Re: From Victoria BC

Selena11 — Tue, 31 May 2022 14:50:10 GMT

Yes, also affected since yesterday morning - in Vancouver.

Re: From Victoria BC

CountyDownIeUk — Tue, 31 May 2022 15:12:05 GMT

All ok in Pitt Meadows.

Is this a PM outage only or include Telus subscribers?

Re: From Victoria BC

hTideGnow — Tue, 31 May 2022 15:12:17 GMT

HI @Mo72 Did you try to change your network to 3G Only ?

And you tried your PM SIM in another phone?

Re: From Victoria BC

BZ250 — Tue, 31 May 2022 16:40:57 GMT

Same Issue as Mo72. Cannot receive calls or texts, calls go straight to voicemail.

All online solutions attempted, power cell on/off, network reset, remove SIM, factory reset...

Cannot open a ticket using the Simonbot either, keep receiving error message.

Re: From Victoria BC

srlawren — Tue, 31 May 2022 18:21:46 GMT

I just sent @ShawnC13 a text message, he received and was able to reply. He's somewhere in the Victoria area and I'm in greater Vancouver area.

@Mo72 , @BZ250 I guess it could be something more localized, perhaps. Just to verify, you both show an "active" status when you sign into your self-serve account?

Re: From Victoria BC

Dunkman — Tue, 31 May 2022 19:00:50 GMT

@Mo72 @BZ250

Just got response from PM management. No area wide interruptions. PM teams will monitor. If the troubleshooting advice does not work, you will need to contact customer service agent.

Re: From Victoria BC

witchi3 — Tue, 31 May 2022 21:21:24 GMT

I am also in Victoria and have no incoming calls (goes straight to voicemail) - I can call out and texts are working, but cannot receive calls... Have tried suggested solutions. Have logged a tkt also. Have been with PM on this account for about 8 months. Not happy.