topic Re: Not registered in the network - already reset, reinsert SIM card, change device, nothing works in Get Support

Not registered in the network - already reset, reinsert SIM card, change device, nothing works

valerialotufo — Tue, 31 May 2022 10:20:05 GMT

My phone cannot get registered in the network.

I switch phone, reinsert SIM card and nothing works.

I think it is a problem on the Public Mobile network.

Can someone help?

Thank you

Re: Not registered in the network - already reset, reinsert SIM card, change device, nothing works

softech — Tue, 31 May 2022 10:41:45 GMT

@valerialotufo Please login and check My Account , confirm if the account status is Suspended. If it is suspended, check if today (or yesterday) is the payment date and if Autopay failed

If Autopay failed, don't try to remove the credit card yet, likely it is just a PM issue. Try to make a manual payment using the option "Other (Enter the desired payment amount)" and manually enter the plan amount. Do not use Amount Due as it usually gives more trouble.

Not registered in the network - already reset, reinsert SIM card, change device, nothing works

darlicious — Tue, 31 May 2022 10:42:45 GMT

@valerialotufo

Can you test your SIM card in another phone? Otherwise it sounds as though your sim card did not provision correctly upon activation. You will have to contact customer support to provision it to uour account.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Not registered in the network - already reset, reinsert SIM card, change device, nothing works

valerialotufo — Tue, 31 May 2022 11:38:18 GMT

Thank you for your message. My account is active.

Re: Not registered in the network - already reset, reinsert SIM card, change device, nothing works

valerialotufo — Tue, 31 May 2022 11:38:59 GMT

Thanks for your message. I tried to use it in another phone and still doesn't work.

Re: Not registered in the network - already reset, reinsert SIM card, change device, nothing works

valerialotufo — Tue, 31 May 2022 11:40:51 GMT

I think I need to contact customer support. Does anyone know how to do that? Thanks.

Re: Not registered in the network - already reset, reinsert SIM card, change device, nothing works

RossN — Tue, 31 May 2022 12:37:37 GMT

@valerialotufo

@valerialotufo wrote:
I think I need to contact customer support. Does anyone know how to do that? Thanks.

@valerialotufo to contact customer support click here https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Not registered in the network - already reset, reinsert SIM card, change device, nothing works

JL9 — Tue, 31 May 2022 14:44:36 GMT

Sounds like it is a sim issue then. You cna also click on the envelope icon in the top right of the page and direct message CS_Agent to assist with this

Re: Not registered in the network - already reset, reinsert SIM card, change device, nothing works

darlicious — Tue, 31 May 2022 20:42:52 GMT

@valerialotufo

You can contact customer support below....

@J_PM

They asked?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.