topic Re: No notification about reaching data in Get Support

No notification about reaching data

JeffH — Tue, 31 May 2022 01:43:47 GMT

Hello I am currently frustrated! I have not received a notification about me reaching any limits on my data and now I have none.
I am currently working in BC and data is essential. Not sure if this is a glitch in the motifs room system, but I do not want to have to pay more $$ because the system was flawed. Help please

TIA

Re: No notification about reaching data

esjliv — Tue, 31 May 2022 01:47:17 GMT

@JeffH - firstly, check the overview section in your self serve account, showing something like below. If you are showing a data line listed, then you have data left on your plan. If no data line exists, that normally means you used it all up.

If you are still showing data left, try the below one or more of the listed troubleshooting:

restart your phone
toggle into airplane mode then back again
remove, and reinsert your SIM card
perform a reset of your network settings
try your sIM card into another phone, to see if data works then.

Re: No notification about reaching data

dust2dust — Tue, 31 May 2022 01:47:33 GMT

Did you check your account under my data & add-ons? Does your phone have data limiting settings?

Re: No notification about reaching data

computergeek541 — Tue, 31 May 2022 01:48:35 GMT

@JeffH wrote:
Hello I am currently frustrated! I have not received a notification about me reaching any limits on my data and now I have none.
I am currently working in BC and data is essential. Not sure if this is a glitch in the motifs room system, but I do not want to have to pay more $$ because the system was flawed. Help please
TIA

You should have received a text message when 75% of your data was used. Howver, even if you did get that text message, it can often come too late to be able to do anything about it. Data can be used very quickly. Although on-device data counters will be using monthly cycles which PUblic Mobile doesn't do, setting up a limit might help because your device will allow you to stop using data after reaching a certain amount. You'll need to manually set an appropriate timeframe in your device's setttings. Come to think of it, are you certain that Public Mobile has stopped your data services or has your device cut you off as a precaution? If you log into your Self Serve account, that will state how much data is remaining.

Re: No notification about reaching data

NDesai — Tue, 31 May 2022 01:48:53 GMT

@JeffH Well your phone is also capable to warn you when you pass certain limit of data. You can also check your self-serve account to see real time data usage. It's hard to blame the warning system through sms as its know to fail.

So you now have two choices, renew your plan early or buy a data add-on.

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 01:49:44 GMT

It’s difficult for me to check when I couldn’t access the self serve. The notifications are useful to me especially when I am driving and required to answer emails and such on the go. I did check once I got wifi at my location, but that didn’t help me in a 12 hr drive

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 01:50:06 GMT

No data limiting settings on my phone.

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 01:52:01 GMT

Seeing as I was just able to check I do not have a data line showing…but as I have said the notifications have been stellar up to this point so I do not know what was the issue…I do not want to have to put more $$$ to get me through to my autopay date

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 01:56:28 GMT

No such settings have been set up in my phone and as of up to now I haven’t had an issue with the notification system….just super frustrated and seeing as my autopay date is three weeks away I just don’t want to have to put more $$$ into it just to get me through since as I have stated before I have never had an issue up til now

Re: No notification about reaching data

esjliv — Tue, 31 May 2022 01:56:50 GMT

@JeffH - well, at least you know why data is no longer working. It is odd you didn't receive a notification about it. Did you by chance block any Public Mobile communications on a device level?

When if your plan due to renew? See @NDesai advice about your options. In addition, to their advice you could also choose to Change your plan now (up or down grade, perhaps up, if you ran out this cycle). May be worth it if you are close to renewal time.

You will need to add funds, than go to the Change Plan option.

Note, there is no prorating funds already paid in this cycle though.

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 02:00:15 GMT

My plan renews on the 21 of this month

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 02:01:02 GMT

And I did not block Public Notifications

Re: No notification about reaching data

NDesai — Tue, 31 May 2022 02:04:02 GMT

@JeffH Not getting notification alone can't be blame you ran out data so quick. You used up your limit in less than 10 days. You should have a rough idea how much you are using and there are other ways out there to track data usage as we mentioned above. Best option for you is to buy the 1GB add-on and hang onto it until your renewal date.

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 02:04:30 GMT

So what are other options? I just can’t afford to add $$$ willy nilly it’s set up on autopay for a purpose.

Re: No notification about reaching data

esjliv — Tue, 31 May 2022 02:07:37 GMT

@JeffH wrote:
So what are other options? I just can’t afford to add $$$ willy nilly it’s set up on autopay for a purpose.

@JeffH - they are listed in this thread, but is this helpful listed like this:

1-buy an 1GB data addon for $15 (already suggested by @NDesai )

2-have CSA renew your plan early (already suggested by NDesai )

3-Change your plan NOW to a different plan

It is too bad you ran out, but that can happen if things are set up certain ways, or wifi if left off, or other...

Install an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

If you are an Apple user, I am sure there is a 30-day app that is available as well.

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Re: No notification about reaching data

NDesai — Tue, 31 May 2022 02:09:11 GMT

@JeffH Renew your plan early (no refund) or sit tight without any data until your renewal date comes.

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 02:10:16 GMT

Yes I understand that and the reason it was used up as I just found out is that my phone had the data roaming on.lots of dead spots and such in a 2134km drive. I do not and have never used this feature for this specific reason. That being said, i am not trying to be difficult, but seeing as your notification system is supposed to be designed to alert us users when are are approaching certain data limits and it failed this is where my issue lies…cause had it done so I would have checked everything on my phone and would have found the issue before it became THIS issue.

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 02:12:32 GMT

So if I renew my plan early does it give me a different date for the next autopay?

Re: No notification about reaching data

JeffH — Tue, 31 May 2022 02:15:46 GMT

Does renewing early give me a new autopay renewal date or keep the current one??

Re: No notification about reaching data

dust2dust — Tue, 31 May 2022 02:17:03 GMT

Yes new 30 day term. No pro-rating here.