topic Re: Calls directly to voicemail in Get Support

Calls directly to voicemail

Lblaine — Mon, 30 May 2022 23:18:50 GMT

Phone calls go directly to voicemail. All other phone features work and I can call out now problem. Phone plan is up to date and paid. Started happening today.
Cheers

Lee

Re: Calls directly to voicemail

will13am — Mon, 30 May 2022 23:22:49 GMT

@Lblaine , is this a new activation involving a number port or is this an existing account for which this problem occurred out of nowhere?

Re: Calls directly to voicemail

Lblaine — Mon, 30 May 2022 23:27:13 GMT

Just started this morning. Phone and service has been working fine for the last couple years.

Re: Calls directly to voicemail

jch1 — Mon, 30 May 2022 23:33:11 GMT

same problem but mine was ported, but I could use it before and suddenly can't receive phone calls starting yesterday

Re: Calls directly to voicemail

dabr — Mon, 30 May 2022 23:36:09 GMT

@Lblaine & @jch1 Try moving your SIM to another phone and then back. Almost seems this issue is becoming a trend as another customer also reported something similar and said using the SIM in another phone temporarily and back resolved it for them.

Here's a link: https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-receive-calls-sms/td-p/828917

Re: Calls directly to voicemail

Lblaine — Mon, 30 May 2022 23:36:32 GMT

I’ve got other family members on public mobile and their not having any issues.

Re: Calls directly to voicemail

DDM69 — Mon, 30 May 2022 23:38:49 GMT

iPhone or android? Check that you don’t have focus activated and check any other incoming call settings.

Re: Calls directly to voicemail

Lblaine — Mon, 30 May 2022 23:50:43 GMT

iPhone 13 mini

Re: Calls directly to voicemail

will13am — Tue, 31 May 2022 00:17:52 GMT

@Lblaine wrote:
iPhone 13 mini

I am not an iPhone user so I am not at all familiar with the menus. Try looking up the call forwarding option for the dialer and see if the forwarding has been set to have calls go to voicemail.

Re: Calls directly to voicemail

Lblaine — Tue, 31 May 2022 00:18:32 GMT

Thanks dabr your solution worked perfect.

Re: Calls directly to voicemail

will13am — Tue, 31 May 2022 00:19:20 GMT

@jch1 wrote:
same problem but mine was ported, but I could use it before and suddenly can't receive phone calls starting yesterday

Was your number port completed successfully? Is the old service no longer functional? If the number port was not completed, the old service might still be functional and calls are routing to the voicemail at the old service.