topic Re: missing free plan data in Get Support

missing free plan data

tq — Mon, 30 May 2022 20:33:02 GMT

I noticed that my plan $ 15 , is not showing my renewal data per month ( 250 MB per 30 days at 3G speed ) now in my total package. Has there been a change ?

It seems to be taking it from one of my add ons.

Re: missing free plan data

computergeek541 — Mon, 30 May 2022 20:37:15 GMT

@tq wrote:
I noticed that my plan $ 15 , is not showing my renewal data per month ( 250 MB per 30 days at 3G speed ) now in my total package. Has there been a change ?
It seems to be taking it from one of my add ons.

There have been no recent changes to the $15 plan. 250MB isn't a lot of data. Is it possible that you've already used it up?

Re: missing free plan data

Meow — Mon, 30 May 2022 21:01:07 GMT

It is still there. Maybe you used it up fast. It could happen if you leave DATA on by accident.

Re: missing free plan data

hTideGnow — Mon, 30 May 2022 21:11:36 GMT

HI @tq Check the usage page in My Account. Check from the first date of your cycle, the web traffic shows there should added up to more than 250Mb.

Re: missing free plan data

JL9 — Mon, 30 May 2022 21:32:38 GMT

You will chew through that amount of data pretty quick, sometimes inadvertently

Re: missing free plan data

BKNS27 — Mon, 30 May 2022 21:40:54 GMT

@tq

If you don’t see the 250mb of data in your My Data & Add-ons section. That means you used up your 250mb of data.

Now it will start eating from your bonus 2gb data.

Check when is your renewal data with your 250mb of data to be added into your account.

Re: missing free plan data

AE_Collector — Mon, 30 May 2022 23:21:04 GMT

My wife inadvertently turned her Wi-Fi off once and went through her 250MB plus almost 2GB of add-on data before realizing what was happening.

Re: missing free plan data

esjliv — Tue, 31 May 2022 02:15:35 GMT

@AE_Collector wrote:
My wife inadvertently turned her Wi-Fi off once and went through her 250MB plus almost 2GB of add-on data before realizing what was happening.

@AE_Collector same here, once before. 😶

Re: missing free plan data

esjliv — Tue, 31 May 2022 02:18:58 GMT

@tq wrote:
I noticed that my plan $ 15 , is not showing my renewal data per month ( 250 MB per 30 days at 3G speed ) now in my total package. Has there been a change ?
It seems to be taking it from one of my add ons.

@tq - turn off your data option on your phone, and only turn it on when required. This will stop your addon from being eaten up.

250mb can be used up quickly depending on how you have your settings on your device and how often you are in / out wifi. Even in wifi areas, data can be consumed unless you can tighten down background data and other things that can use data when wifi signals are no sufficient.