topic Re: bill payment in Get Support

bill payment

zazamoe — Mon, 30 May 2022 18:19:38 GMT

I tried to pay my bill as the plan was suspended the day before. I paid with my credit card but it never brought me to the payment accepted page. when i tried to submit again, it gave me a message at the top of the page that said there was already enough in my account to cover the amount due. My card wasnt charged, and I still dont have a balance showing on my public account so I still cant send or receive texts and calls or use data. has this happened to anyone?

Re: bill payment

softech — Mon, 30 May 2022 18:23:30 GMT

@zazamoe It could be browser issue

Try to use Incognito mode or use another browser (Edge/Firefox/Chrome)

check if you see your account is Active now

If not, check if Available Fund is equal or more than the Plan amount. If so and your account still suspended, you can try to use the Lost/Stolen trick to trigger the renewal:

Go to Plan and Add-ons Tab and click on Lost/Stolen Phone to Suspend the service.
Log off and then Wait 5 minutes
Log back in My Account, go back to Plan and Add-ons Tab, click on Lost/Stolen Phone, then Resume/Reactivate Service. The plan will automatically reactivate since you already have enough funds to pay for the plan.

Re: bill payment

BKNS27 — Mon, 30 May 2022 19:25:24 GMT

@zazamoe

Reboot your phone by holding down the power button then power off.

Then refresh this PM page.

Re: bill payment

esjliv — Tue, 31 May 2022 02:35:25 GMT

@zazamoe - your account was showing suspended yesterday? What is the status showing now?

If still suspended and it is not allowing you to reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. Then see if your account will allow you to reactivate.

Re: bill payment

cellphoneuser1 — Tue, 31 May 2022 07:44:32 GMT

@zazamoe wrote:
I tried to pay my bill as the plan was suspended the day before. I paid with my credit card but it never brought me to the payment accepted page. when i tried to submit again, it gave me a message at the top of the page that said there was already enough in my account to cover the amount due. My card wasnt charged, and I still dont have a balance showing on my public account so I still cant send or receive texts and calls or use data. has this happened to anyone?

Your card wasn't charged so if you know that you need to make payment, go back and do it again. Use Payment Type: Other (Enter the desired payment amount).