topic Re: Unable to receive calls/sms in Get Support

Unable to receive calls/sms

stally89 — Mon, 30 May 2022 17:33:56 GMT

All incoming calls are going to VM and incoming texts are not coming through.

Have restarted a few times. Have manually and automatically selected network operators. At a loss. Been going on for a few hours now.

How do I contact support??

Re: Unable to receive calls/sms

Meow — Mon, 30 May 2022 17:38:11 GMT

Do you have any signal at all? Usually calls going to vmail is caused by no connection to cell tower(s).

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: Unable to receive calls/sms

stally89 — Mon, 30 May 2022 17:45:39 GMT

I do have signal. I am able to make calls just fine and use the internet.

Thanks for providing steps on contacting support.

Re: Unable to receive calls/sms

Coyote2 — Mon, 30 May 2022 18:22:06 GMT

I have the same problem this morning and have submitted a ticket. I am waiting for a response for a live chat.

This is the first time I have had a problem and tried this Community thing.

Re: Unable to receive calls/sms

stally89 — Mon, 30 May 2022 18:23:15 GMT

Same here. Also getting extremely poor data speeds now that I checked. 0.3 Mbps...

Re: Unable to receive calls/sms

softech — Mon, 30 May 2022 18:24:30 GMT

@stally89 and @Coyote2 Try to change your Preferred network to 3G Only / WCDMA only and see if it works

Re: Unable to receive calls/sms

stally89 — Mon, 30 May 2022 19:07:00 GMT

@Coyote2 Hi all, did everything possible from my end. Support refreshed services from the back end. I then turned off my device and removed some cars and restarted

Still no luck.

Finally I swapped sims with my wife's device (same one) and all the messages came through and calls worked too.

Working fine now.

No idea what caused it.

Re: Unable to receive calls/sms

softech — Mon, 30 May 2022 19:31:19 GMT

@stally89 Yup, that could have helped. Putting the SIM in another phone triggered a provisioning to your account/sim.

Re: Unable to receive calls/sms

nicoldans — Mon, 30 May 2022 20:32:29 GMT

i have the same issue, i'm not the only one