topic Re: SMS not receiving in Get Support

SMS not receiving

manjuwils — Mon, 30 May 2022 03:53:31 GMT

I am not receiving sms on my public mobile phone number. When i sending sms its showing sms sent but the recipient not receiving it . It was all working good in the past . since last 3 days i am experiencing this .Please help me.

Re: SMS not receiving

pkaraa — Mon, 30 May 2022 05:00:55 GMT

When was your renewal of plan. Make sure your payment was successful.

Are other services working? If only sms is working, restart the device and re-seat the SIM card.

Re: SMS not receiving

BKNS27 — Mon, 30 May 2022 05:12:23 GMT

@manjuwils

Check your Settings>Messages>enable iMessages, enable Send as SMS and enable MMS messaging.

Also check Settings>Cellular>enable Cellular Data.

They should all be turned on.

Re: SMS not receiving

JL9 — Mon, 30 May 2022 05:36:27 GMT

What phone do you have?

Re: SMS not receiving

esjliv — Mon, 30 May 2022 10:42:43 GMT

@manjuwils

Perhaps performing a Reset of your device's Network Settings will correct your issue.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If you are an android user, see some troubleshooting found here: https://parsons-technology.com/how-do-i-reset-my-sms-settings-on-my-android/

Re: SMS not receiving

manjuwils — Mon, 30 May 2022 19:07:27 GMT

xxxxxxxxxxxxx

Re: SMS not receiving

softech — Mon, 30 May 2022 17:01:35 GMT

@manjuwils Please update your post and remove your phone number for your protection This is an open forum.

@JL9 was asking you what type, brand and model, of your phone

Re: SMS not receiving

manjuwils — Mon, 30 May 2022 19:08:22 GMT

xxxxxxxxxxxxx

Re: SMS not receiving

JL9 — Mon, 30 May 2022 17:02:24 GMT

I see you doubled down lol, you should remove your #, do you have an iphone? android? model etc

Re: SMS not receiving

softech — Mon, 30 May 2022 17:06:14 GMT

@manjuwils

did you try sending text to multiple people and all got the problem? Or just one particular one?

And you are certain you are sending as traditional sms and NOT iMessage or RCS? Check the colour of the text and you can tell:

Re: SMS not receiving

manjuwils — Mon, 30 May 2022 17:13:13 GMT

LG velvet

Re: SMS not receiving

manjuwils — Mon, 30 May 2022 17:15:43 GMT

Yes, i did. Its success ful

Re: SMS not receiving

dabr — Mon, 30 May 2022 19:00:16 GMT

@manjuwils In case you're not sure how to edit/delete your tel. #, just click the downward arrow top right of your post and then select edt/delete your number from both of your posts. This is a public forum so it's not a good idea to share any personal information here.