topic Re: My phone does not ring in Get Support

My phone does not ring

nicoldans — Mon, 30 May 2022 13:28:29 GMT

I can make calls but cannot receive. It is not on do not disturb, the reception is good, what can be wrong?

Re: My phone does not ring

RossN — Mon, 30 May 2022 13:32:22 GMT

@nicoldans

try restarting your phone
make sure your phone settings is not on silent
reset your network settings

Re: My phone does not ring

nicoldans — Mon, 30 May 2022 13:33:06 GMT

Already did all of these

Re: My phone does not ring

dust2dust — Mon, 30 May 2022 13:34:34 GMT

Did you recently transfer a number in?

Re: My phone does not ring

nicoldans — Mon, 30 May 2022 13:37:45 GMT

Nope, same number same cell for the last 3 years

Re: My phone does not ring

hTideGnow — Mon, 30 May 2022 13:37:54 GMT

HI @nicoldans try to change to 3G only or WCDMA only

Also try to reseat the SIM card

Re: My phone does not ring

Meow — Mon, 30 May 2022 13:38:54 GMT

Can you receive call from at least somebody or all calls are not ringing your phone?

Do calls go to voice mail?

Re: My phone does not ring

RossN — Mon, 30 May 2022 13:38:56 GMT

@nicoldans what type of phone is it have you put it in airplane mode or take your sim out then put in and reboot

Re: My phone does not ring

nicoldans — Mon, 30 May 2022 13:53:06 GMT

All calls not ringing cell, all go to voicemail after it it rings somewhere, no incoming call shows on display

Re: My phone does not ring

Meow — Mon, 30 May 2022 14:07:23 GMT

@nicoldans wrote:
All calls not ringing cell, all go to voicemail after it it rings somewhere, no incoming call shows on display

That is usually symptom of phone having low signal as system decides phone is off and sends every call to voice mail.

Can YOU make calls? Can you send/receive SMS?

Re: My phone does not ring

hTideGnow — Mon, 30 May 2022 14:26:42 GMT

HI @nicoldans have you try changing the phone to 3G Only ? That could solve your problem for now

Re: My phone does not ring

JL9 — Mon, 30 May 2022 15:03:36 GMT

Did you just do an update? My buddy recently did and his phone seemed to be shot, although in that case, nothing was functioning at all so since you have partial service it probably is not the issue.

Re: My phone does not ring

nicoldans — Mon, 30 May 2022 16:15:08 GMT

After i do a power off it works for i don't know how long, but then if i try to call kyself from another number it goes to the voicemail

Re: My phone does not ring

nicoldans — Mon, 30 May 2022 20:02:45 GMT

Yes can make calls and send sms. I move around quite a bit and the signal cannot be poor everywhere

Re: My phone does not ring

Andy9 — Mon, 30 May 2022 20:04:44 GMT

I'm having the same issue. Had this plan for 2 years. Phone was restarted, not disturb is off. All calls go to voicemail, I'm able to call but no calls or text or data

Re: My phone does not ring

dabr — Mon, 30 May 2022 20:24:57 GMT

@nicoldans @Andy9 Have you tried powering off and removing the SIM for a couple of minutes and then reinsert and reboot as suggested earlier by @hTideGnow ?

edit: You could also try switching the SIM to another phone temporarily and then back as another customer has suggested that worked for them.

Re: My phone does not ring

nicoldans — Mon, 30 May 2022 20:36:26 GMT

i just did that, moved the sim to another cell, made calls, switched back and now waiting...