topic Re: USA Roaming in Get Support

USA Roaming

Gzhao3 — Mon, 30 May 2022 02:52:20 GMT

I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?

Re: USA Roaming

JK8 — Mon, 30 May 2022 02:57:11 GMT

@Gzhao3

Public Mobile is prepaid so there are usually no refunds. You will have to plead your case to an agent and maybe ask for a credit to your account.

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Re: USA Roaming

BKNS27 — Mon, 30 May 2022 05:14:29 GMT

@Gzhao3

Are you connected to T-Mobile or AT&T cellular network? It needs to be one of the 2 to work.

Unfortunately, PM is a prepaid plan so there are no refund but worth a try and contact a CS_Agent to see if they will offer you a refund.

Re: USA Roaming

jim_h — Mon, 30 May 2022 03:32:56 GMT

I had the same issue with my purchase as well. If they can't provide something that works. A refund should not be an issue

Re: USA Roaming

JL9 — Mon, 30 May 2022 03:37:17 GMT

You can connect with a CSA although there are no guarantees, it would be a case by case basis, whether it was a PM error or customer error, etc etc

Re: USA Roaming

hairbag1 — Mon, 30 May 2022 03:49:09 GMT

@Gzhao3 wrote:
I bought USA DATA roaming ($20 for 10 days/1GB), but it cannot connect to the data for most of time when I was in USA. Can I get Credit back?

Were you able to connect some of the time then ? What kinda phone are you using when you're there ?
I wonder if the recent phasing out of 3G in alot of areas, has affected your experience while in USA.

Re: USA Roaming

pkaraa — Mon, 30 May 2022 05:11:31 GMT

Were you connected to correct provider and available towers in your area while you were in US.

There is no refund on pre-paid services at PM, still if you feel that you did everything to connect to the right provider in the area and still the data services were a no-go then contact support agents to get further steps on this issue.

Re: USA Roaming

jim_h — Mon, 30 May 2022 12:58:14 GMT

It didn't work at all. I went to a t-mobile store and purchased a travel card. I feel like I shouldn't have to mess with settings to make this work. Or spend half a day looking for help in the community. If no refund is given, I will not purchase this again. The phone is an Umidigi Bison.

Re: USA Roaming

dust2dust — Mon, 30 May 2022 13:31:35 GMT

@jim_h- There are many variables with phones. So if some variables are a certain way with a phone then how would the provider know what to do. Buying add-ons is 2 steps: add money then buy add-on. Using roaming data requires the roaming setting to be on. Then also some phones might be set on manual network. Change it T-Mobile and it should work.

Did your data work fine at home? Did you get the welcome to the US text when you arrived?